Bilingual Customer Service Rep/Station Attendant

Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES:

• Provide an exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
• Maintains a professional working relationship with partnering retail agencies.
• Completion of required documentation for transactions made with partnering retail agencies.
• Daily accurate reporting of tickets sold and cash collected.
• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
• Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
• Utilize good judgment when confronted with the resolution of both internal and external conflict.
• Responsible for money transfer transactions
• Assist customers with luggage ID tag and transfer to luggage compartment.
• Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
• Properly registers and records luggage for identification purposes upon arrival at destination.
• Affixes registration tickets onto luggage.
• Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
• Maintains parking lots by keeping them free of trash.
• Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)
• Maintain vehicle cleanliness of arrivals and departures.
• Clean interior or Motor Coach Vehicles and other Company vehicles
• Wash exterior of vehicles.
• Maintain washing bay clean and organize cleaning material.
• Properly dump wastewater from Motor Coach
• Sanitize restroom and Motor Coach
• Dust or vacuum seats and dashboard
• Sweep and mop interior of vehicle.
• Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles
• Assist with cleanliness of Driver dorms (certain locations)
• Ensure there is coffee and water in the dispenser for customers and keep coffee area clean.

EXPERIENCE:
2 years of job-related experience
Bilingual (English/Spanish)

PHYSICAL DEMANDS:
Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.

We offer benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurnace
• Life Insurance
• Aflac
• 401k
• And many more!!!!!!!