Host/Hostess

A Colton’s Host/ess is the first point of contact for guests and is responsible for creating a warm  and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the  ability to multitask contribute to the overall success of this position. 

Qualifications: 

• Exceptional interpersonal and communication skills to interact effectively with guests and  team members. 

• Strong organizational and multitasking ability to handle high-volume situations efficiently. • Ability to remain calm and composed under pressure, providing excellent service even  during busy times. 

• Knowledge of restaurant operations. 

• A positive and friendly demeanor. 

• Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule. • High school diploma or equivalent qualification. 

Responsibilities: 

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and  positive attitude. 

• Manage the flow of guests by taking names, assigning tables, and ensuring efficient  seating. 

• Learn how to calculate and provide accurate wait times and keep guests informed of the  status of their table. 

• Maintain a clean and organized front-of-house area, including the host/hostess station  and waiting area. 

• Communicate with servers and kitchen staff to ensure a smooth, coordinated, and fair  seating process to ensure servers are not overwhelmed or under seated. 

• Escort guests to their assigned tables, present menus, server name, and assist with  seating arrangements. Accommodate special seating requests if possible. • Engage with guests, anticipate their needs, and respond promptly to any inquiries or  concerns. 

• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide  accurate information to guests. 

• Handle guest complaints or issues professionally or bring them to the manager when  necessary. 

• Assist in coordinating take-out and managing the wait list. 

• Collaborate with the restaurant team to ensure exceptional customer service and  satisfaction. 

• Monitor and manage smooth and efficient table turnover. 

• Maintain a professional and polished appearance, adhering to the restaurant's grooming  and dress code standards. 

• Uphold high standards of cleanliness and hygiene throughout the restaurant. • Roll silverware run food, and check bathrooms. 

Professionalism:  

Neat, clean appearance, practices excellent personal hygiene, speaks in a pleasant tone of  voice, and avoids slang terms.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 16 years or older