Pressure Relief Valve Application Engineer

Principal Duties and Responsibilities:

• Drive growth in pressure protection product lines utilizing product knowledge, supplier configurations tools, and principal supplier contacts to engineer solutions, create quotes and manage customer expectations.
• Participation in inventory planning, management and analytics.
• As part of the sales process, initiate contact; gain agreement to next steps in process; gain access to decision makers; quote costs/present solution options; provide timely updates on orders or, respond to other client needs/requests.
• Support clients with order management, critical order escalation, and overall customer experience.
• Aggressively manage competing responsibilities to maximize time available to make calls and complete other duties.
• Maintain a proficient understanding of our business system, including the ability to investigate problems and suggest creative solutions.
• Manage the complete order fulfillment cycle including order processing and administration, product assembly, purchasing, shipment, invoicing, and payment.
• Working with the existing PRV team, Director of Mechanical Services, and Business Unit Leader for Pressure Protection to continually improve business processes, identify training opportunities to increase product knowledge, and identify inventory stocking opportunities to increase sales and efficiency of execution.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:
1. Min three years prior experience providing customer service to companies is preferred. A Bachelor’s degree (B.S.) in Engineering or equivalent from four-year college; or equivalent combination of education and experience.

1. Working knowledge of word processor and spreadsheet programs (i.e. Excel/Lotus, and Word).
2. Working knowledge of database programs (i.e. IFS, Salesforce, Outlook) preferable.
3. Effective interpersonal and communication (oral & written) skills required.
4. Must be very service oriented toward internal and external customers.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities