Front Office Receptionist-Mobile Unit

Job Summary

Under the supervision of the Clinic Manager performs the front office duties required to receive, schedule and discharge patients, answers the phone, gives patient necessary information, schedule appointments, takes messages or transfers the call to the appropriate person. Appropriately maintains patient records in a confidential manner. Performs daily bookkeeping tasks. Acknowledges and respects individuals as part of families from diverse backgrounds, cultures and lifestyles.

Duties/Responsibilities:

• Receives, greets, and directs patient for their health exam.
• Completes the fee ticket, collects payment and insurance information.
• Utilizes Electronic Practice Management (EPM) system to schedule appointments.
• Assembles patient charts and maintains appropriate forms in the charts.
• Maintain patients' files. Enters appropriate data into the Electronic Health Record (EHR) as necessary.
• Copies and sends patient's medical record upon written patient request.
• Types patient letters, correspondences, request for services and referrals.
• Receives and distributes the daily documents received by courier, mail or fax.
• Answers phone, records and delivers messages.
• Interprets for the providers and staff as needed.
• Informs patients about programs and services at Unicare Community Health Center.
• Assists with applications and/or refers patients for various

Non-Essential Functions

• As directed by the Clinic Manager, performs other related and/or necessary tasks to achieve organizational and programmaticgoals and objectives

WORK SCHEDULE

• Monday – Friday: Starting time varying between 8:00am – 9:00am and ending time between 5:00pm – 6:00pm.
• Required to work occasional Saturdays, as needed.
• May travel to all Unicare Community Health Center clinics to work or attend meetings as needed.

Job Requirements:

Professional Requirements

• Adhere to dress code, appearance is neat and
• Maintain current license, registrations and/or certifications.
• Maintain patient confidentiality at all
• Report to work on time and as
• Maintain regulatory requirements, including all state, federal and local
• Represent the organization in a positive and professional manner at all
• Comply with all organizational policies and standards regarding ethical business
• Communicate the mission, ethics and goals of the
• Participate in performance improvement and continuous quality improvement

Qualifications

• High School graduate or equivalency.
• One-year clerical or receptionist experience. Medical office experience preferred.
• Knowledge of medical terminology.
• Good phone etiquette.
• Ability to write legibly and do basic mathematics.
• Excellent communication (oral and written), interpersonal skills and computer skills, specifically Microsoft Professional Office software programs.

• Ability to use computer or other electronic device to utilize EHR system and companion software.
• Fluency in English and Spanish required.

Knowledge, Skills, and Abilities

• Requires a comprehensive knowledge of behavioral health in outpatient settings.
• Excellent people skills, with an ability to partner with a dynamic leadership team.
• Possess personal qualities of integrity, credibility, and commitment to corporate mission.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities.
• Maintain current knowledge of policies and procedures as they relate to safe work practices.
• Follow all safety procedures and report unsafe conditions.
• Ability to work with a diverse population.
• Willing to work flexible hours, including evening and/or weekends.
• Must have reliable transportation and valid CA driver-s license.
• Must be self-directed and work productively with minimal supervision.
• Ability to work effectively as a member of an interdisciplinary team
• Demonstrated proficiency in using Microsoft applications such as Word, Excel, Access, Outlook
• Knowledge of Electronic Health Records

Physical Requirements and Environmental Conditions

• Prolonged periods of sitting and working on a computer.
• Frequent wrist, hand, and finger dexterity to perform motor function.
• Position requires light to moderate work with 25 lb. maximum weight to lift, push, pull and
• Full range of body motion requires twisting body, pushing, pulling, reaching, bending, stooping, and handling objects with hands and/or fingers, listening, talking, and/or hearing, and seeing.