Receivables Account Analyst

Essential Job Functions:
The Bureau of the Comptroller and Global Financial Services Charleston (CGFS), Department of State (DoS) has a requirement for a Business Process Analyst to perform accounting, reconciliation, collections, data entry, systems analysis and support services in the area of the Accounts Receivables Branch. 

Interested in Applying? I have a few preliminary questions 

• Do you love independence in a Team Environment?
• Do you love analysis and problem solving?
• Do you love figuring out how to make a business process more efficient?
• Can you create and maintain Excel spreadsheets with your intermediate knowledge of Excel?
• Are you looking for a job in the Department of State, located in Charleston, SC?

If you answered yes to most of these, keep reading on. 

Why is this Different from other Job Opportunities?
All personnel provided under this task order must be able to either possess or obtain a security clearance of Secret, to be issued by Department of State, Diplomatic Security.
Important note to consider: A secret clearance will open a lot of doors for your career in the Government to include possibilities of being hired directly.

Job Responsibilities

• Daily functions will involve accounting transaction analysis, verification of accounting interfaces, identification of accounting errors, causes for accounting errors and taking appropriate corrective action, making accounting entries into the automated system as needed.
• Safeguard and secure Personable Identifiable information, adhere to OMB’s A-123 Internal Controls and provide input into the annual review of the A -123 budget cycle memos.
• Provide excellent customer service to debtors by responding timely to phone calls and monitor/respond to emails inquiries until debts are fully collected or referred to Treasury for further cross-serving functions.
• Create, update and monitor accounts for collection receivables in our proprietary accounting system, Global Financial Management System  (GFMS)
• Ensure that rejected transactions in our accounting system are corrected and processed within the correct accounting period.
• Process refunds for overcollections or overseas tax refunds; seek proper approval for waiver of fees if principal is paid in full.
• Respond timely to documentation requests from internal and external customers following all security and privacy protocols
• Process credit card or ACH collection transactions via the Treasury Pay.gov system on behalf of customers.
• Maintain accounting records and spreadsheets as needed to supplement the official accounting records for all transactions. Ensure all related documentation pertaining to debt is uploaded into the Document Imaging system.
• Research aged debts, by requesting additional documentation from Diplomatic Research and prepare Loan recovery spreadsheets to correctly calculate fees based on new receivable status or collections.
• Maintain assigned accounts to ensure they do not become delinquent, refer delinquent accounts and delinquent installment agreements to Treasury Cross-servicing.
• Update Treasury’s Cross-servicing referral cumulative report to ensure proper debt referral on to Treasury Cross-servicing functions and process IPAC collections received Treasury’s collection efforts.
• Generate, modify and export reports from our Global Business Intelligence (GBI) software to analyze trends, process deficiencies within any overpayment portfolios assigned; perform identification and problem-solving associated with Debt Collection to improve collection results.
• Support ISO 9001 requirements by reviewing existing Quality Work instructions (QWIs), Reference Documents (RDs), Forms, etc. to ensure they are relevant and consistent with business processes and CGFS policy requirements.

Skills:

Our most Successful Employees in this Position Demonstrate:

• Ability to obtain in-depth functional knowledge of financial operations that provides a basis for analyzing business processes, information flows and relationships to the supporting automated systems.
• Current knowledge or ability to learn Department of State accounting and financial policies and procedures as contained in the Foreign Affairs Manual and Foreign Affairs Handbook, as supplemented with internal operating procedures and its application to DoS financial and accounting systems is preferred.
• Possess technology savviness and ability to catch on quickly; position requires experience with managing a high-volume inbox and phone calls.  Knowledge on computer-based applications including word-processing, web-based applications, spreadsheets (VLOOKUP and pivot tables, and database management).
• The candidate should be a team-player with a positive attitude.
• Able to multi-task during times of high call and email volume to accurately address customer inquiries.
• Escalate issues to the Supervisor and Manager as appropriate.
• Attention to detail, critical thinking, and out-of-the-box thinking is encouraged, ability to work and mold to an ever-changing environment is a must.
• Perform extensive research and analysis of accounts when notified of accounting errors; take appropriate action regarding notification of bankruptcies and death; coordinate with cross-servicing portfolio manager regarding write-off transactions.
• Ability to compile and analyze data from various sources into an organized report format; coordinate with team members to ensure proper financial management.

Preferred Skills, but not Required:

• A two to four-year degree from an accredited university or college (highly preferred).
• Functional expertise and experience in Federal Accounting Operations, policies, practices, reporting, and business process/requirements is desirable and may be substituted for the IT experience.
• Ability to acquire in-depth understanding of the function and/or the automated systems that support the business process or task.

Software Systems Utilized 

• Accounting Systems: GFMS and RFMS
• Reporting Database: Global Business Intelligence
• Document Storage:  Document Imaging system
• Office: Microsoft Office
• Collection Research: LexisNexis

Qualifications: 
Minimum Requirements:

• Three (3) years of relevant professional experience supporting the design, development, analysis, testing, or implementation and maintenance of enterprise financial and accounting systems.
• Experience performing technical tasks and analysis related to Accounts Receivables as indicated below.
• The position will require at a minimum Active Interim Secret or qualify for a security clearance.

Work Schedule:

The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is a hybrid position with 3 days teleworking and 2 days on-site. (update based on department requirements)

IFAS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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