Recreation Lead - City Hall

Job Summary

This recruitment for the Recreation Lead position primarily provides administrative support for Kirkland Parks and Community Services' business office. Typical duties include answering phones, routing calls, conveying messages, registering customers for programs, classes, and rentals, and providing various information to customers on the phone and at the service counter.

This position is based primarily out of the City Hall business office with the potential to occasionally assist at the North Kirkland and Peter Kirk Community Centers. Recreation Leads will work between 4-16 hours per week, with occasional opportunities to work 40 hours per week to assist with vacation coverage. Work hours are generally between 8 a.m. - 5 p.m., Monday through Friday.

A strong candidate for this position will have experience with Microsoft Office Suite including Word, Outlook, and Excel, and they will have the ability to learn our recreation registration software, CivicRec.

A strong candidate will have knowledge, skills, and abilities in customer service, working with the public, cash and credit/debit card handling, receipting, and gathering computer-generated information to support the program assistant in preparing reports and distributing information.

The City of Kirkland is an inclusive workplace and welcomes applicants from all walks of life and backgrounds.

If you are interested in this role, we encourage you to apply, even if you don't meet all requirements listed.


Selection Process
Applicants must submit a resume and cover letter (letter of interest) in order to be considered. Candidates will be contacted for interview by phone or email.
Job open until filled.

Distinguishing Characteristics: The Recreation Lead oversees programs, facilities, and events that the Recreation Attendant assists with. This position reports to Program Coordinators and/or Recreation Supervisors.

Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Lead, monitor, and oversee programs, facilities, rentals, and events.
• Open, close, and secure facilities and equipment.
• Prepare and distribute paperwork and supplies to program and event locations.
• Transport, set up, and take down equipment for programs and events.
• Greet and assist participants, staff, and the public in person and over the phone.
• Prepare verbal and written reports for staff.
• Report safety concerns and customer feedback to staff.
• Perform miscellaneous clerical tasks.
• Perform minor maintenance and cleaning as needed.
• Perform basic and intermediate functions using program registration software such as enrolling participants, processing refunds, class transfers, and handling cash.

Peripheral Duties:

• Support emergency response efforts within Parks and Community Services.

Knowledge, Skills and Abilities

Knowledge, Skills, and Abilities:

• Good verbal, written, and telephone communication skills are required.
• Ability to interact courteously with the public to acknowledge both compliments and complaints.
• Ability to work independently and as part of a team.
• Demonstrated good judgement in problem solving and responding to customer needs.
• Proficiency in standard computer software, such as Microsoft Office Suite applications Word, Excel and Outlook
• Excellent organizational and time management skills.

Qualifications

Minimum Qualifications:

• Education: No minimum education requirements.
• Experience: 1 year of customer service experience.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

Licenses and Other Requirements:

• Must be at least 18 years of age.
• Must have or be able to obtain First Aid/CPR certificate within 90 days of hire.
• May be required to possess a Washington State driver's license and submit a driving abstract, depending on area of assignment
• Must be able to lift and carry 50 pounds and use stairs.

Other

Physical Demands and Working Environment:
Work may be performed in a variety of indoor and outdoor settings, including City facilities such as community centers, City parks, Lake Washington School District facilities and off-site locations. Work settings may involve high levels of noise, many people, adverse weather conditions, uneven terrain, standing for extended periods of time, and interruptions. Desk assignments are done at a computer terminal.

Selection Process
Position requires a resume and cover letter (letter of interest) for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or email. Job open until filled with a first review date on 15th day after initial posting.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf 425-587-3111.