Customer Service Representative (CSR)

Ray Lusk Plumbing has been providing excellent customer service to our customers in the Central Arkansas region for more than 35 years. We are looking for organized, focused, and fast-learning individuals to help us continue this legacy.

This is a fast-paced environment handling hundreds of incoming calls every day, and multitasking is necessary. A high level of phone communication skill is absolutely necessary. You must be able to be courteous to customers even under stress.

HOURS: Monday thru Friday 7:30am-4:30pm, with two 15-minute breaks and 30 minutes for lunch.

CSR Responsibilities:

• Answer incoming calls from customers quickly and politely.
• Work with service managers to schedule service appointments and relay all relevant information.
• Gather all necessary information from customers to determine the type of appointment that is needed.
• Determining proper call slip job codes, source codes, etc
• Accurately entering customer, site, and job information into dispatching software.
• Occasionally prioritize emergency plumbing situations while calmly and effectively gather accurate customer information.

Skills and Qualifications:

• Verbal Communication skills – use strong verbal communication skills to relay information to service managers and answer customer questions and concerns.
• Written Communication skills – quickly and accurately record information provided by the customer and record essential details of every service job.
• Quick Learner – be able to quickly memorize certain price estimates, basic processes, and service policies. Quickly learn to use new computer software.
• Time Management – handle multiple phone lines, prioritize jobs as needed, and schedule appointments so service can be completed within regular business hours.
• Customer Service – provide excellent customer service to our customers, quickly answer incoming phone calls, manage customer problems, and address customer complaints with professional courtesy.
• Computer Skills – basic computer skills necessary. Being able to quickly learn new software so that the dispatcher can correctly log information into digital dispatch systems and customer files.
• Multitasking – use good multitasking abilities to handle several phone calls at once and be able to answer questions from service managers regarding the schedule, as needed. •
• Data Entry – Quick, accurate data entry skills are absolutely necessary.
• Teamwork – Our dispatchers rely on one another's support to be able to provide our customers with the best customer service possible. You must be able to work as part of a team and be open to accepting constructive criticism.
• Flexible – You may occasionally be asked to perform side-projects such as filing, organizing, or data reporting.