Front-end Cashier

Greeting Customers

·        Front end cashiers serve as the face of the pharmacy, so they’re responsible for greeting customers professionally and politely and being friendly with everyone who enters the store.

Process Purchases

·        Front end cashiers process all purchases by scanning the items, bagging them if requested, and taking the final payment. Depending on the business, they may be required to check identification for age-restricted products, such as alcohol or tobacco.

Process Exchanges or Returns

·        If a customer is unhappy with the quality of the item they bought, front end cashiers need to assess whether the purchase is eligible for a return and process the exchange or refund accordingly.

Answer Questions

·        Front end cashiers need to be educated on the products they’re selling in order to address these questions in an informed way and provide the best possible answer to the customer.

Balance the Cash Register

·        At the end of a shift, front end cashiers count up the money in their register, sort it, and bag the currency they’ve taken for that day. They also need to resolve any discrepancies before they end their shift.