Software Engineering Manager I, Consumer Services

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Leads and mentors team members on essential agile and product mindset tenets including early learning, self-organized teams, cross functionality, customer obsession, outcome focused, incremental delivery and test driven.
• Participates in work planning processes to ensure the most important work is aligned to the appropriate team, that work is broken down enough that outcomes can be delivered incrementally.
• Leads and mentors cross functional team members on building world class products that deliver customer delight and business value
• Collaborates with others to design solutions to meet requirements for initiatives involving multiple team applications as well as applications owned by other teams.
• Through mentoring and review, takes responsibility for adherence to code, documentation and testing standards.
• Develops and tracks delivery metrics while monitoring technical health of the product, informs progress toward delivery goals, and provides support appropriately when needed.
• Builds effective teams by ensuring you have the right people and setting clear expectations
• Monitors and evaluates team performance and continuously coach and mentor team members
• Sets up your team for operational success by having a sound understanding on the system ecosystem, architecture, technologies and system domains and how these are used to achieve business outcomes.
• Is an active participant in on-call escalation and incident management

Competencies: The following items detail how you will be successful in this role.

• Development: Develops solutions using standards and best practices of the applications language. Writes code that implements the design that is testable, extensible, efficient and maintainable.
• Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
• Solution Design: Ability to translate high level requirements to create and implement designs that meet the needs of the customer, are technically sound, maintainable and cost effective. Ability to identify missing or ambiguous requirements. Ability to design at both high and low levels of abstraction, understand complex requirements and translate into understandable solutions. Ability to accurately estimate based on requirements.
• Technical Domain: Have an understanding of the technical domain, including the application architecture, design and data of the application they support and systems to which it interfaces.

Requirements:

• Bachelor's Degree or equivalent experience.
• Minimum of 3 years' experience leading engineering teams, including some experience with conflict resolution, setting and enforcing performance expectations, mentoring and career guidance
• Working experience in technical leadership, capable of providing mentorship, cross-functional project execution, collaborating on and executing technical vision and strategy
• Experience with managing, coaching and providing guidance to junior developers and engineers.
• 5 years of relevant senior level engineering experience
• Some experience working with Agile and DevOps practices such as test driven,incremental releases, continuous integration, and deployment pipeline automation.
• Experience in microservices design strategies and implementation including migration planning, service granularity, interservice communication, traceability, orchestration, and failure isolation
• Experience with Cloud migrations and working in a mixed on-prem / cloud environment (container orchestration, security, serverless)

Preferred Experience:

• 2 years' experience of leading initiatives in a Java ecosystem
• Track record of identifying opportunities to improve outcomes via new tools and approaches, evaluating and measuring candidate solutions, and successfully advocating for their adoption
• Experience applying appropriate levels of transactional and race condition-resilient approaches, including database locking, distributed transactions (XA), SAGA pattern
• Ability to describe and design decoupled system transaction models that are resilient to upstream and downstream outages with appropriate recovery models
• Experience implementing and operationalizing rules engines

Knowledge and Skills:

• Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership
• Ability to solve problems at the source by offering simple, working solutions
• Responds promptly and effectively to resolve incidents, tasks, and projects
• Demonstrated ability and motivation to teach others
• Ability to gain trust of others and builds solid relationships across and vertically throughout the organization
• Effectively prioritize and execute tasks in a high-pressure environment

Targeted Total Compensation: $187,000 - $313,750. Total compensation is comprised of a competitive base salary, equity, and an annual variable compensation package.

INDENGMP

#zip

#LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

California Residents: Please click for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.