Concierge Front Desk

Purpose of Role

We are looking for an exceptional and committed Operations Specialist who is passionate about building relationships and positively affecting people’s lives. Someone who is responsible, extremely reliable and organized, has good leadership skills and experience, is self motivated, an outstanding communicator and a dedicated team player.

You will support the Director’s vision by performing operations tasks needed in the day to day running of the Dance Studio - this includes but is not limited to working at the front desk of the studio, providing excellent customer experience, ensuring daily operations are running efficiently and on time, and communicating with other staff as needed.

Main areas of responsibility will be:

• Interact with customers and enter information into our CRM software.

• Engage with customers about enrollment and retention - this includes answering phones, providing information about our classes and performance to current and prospective customers, selling merchandise, etc.

• Communicate with the Teaching team to ensure that the Studio is operating effectively - this may include taking attendance, helping to set up virtual classrooms, music, occasional student assistance, etc.

• Communicate with Directors about any important information or any difficulties encountered during day to day activities

• Preparing the space and environment for classes - this includes making sure the entrance is clean, supplies are stocked, etc.

• Oversea day to day running of the studio to ensure there are no loose ends

• Assist Directors with digital platforms such as email, social media, etc.

• Assisting Directors with new and current projects

Outcomes and How Your Success will be Measured:

• In this role you will report directly to the Directors to ensure operations run smoothly.

• Surprise our clients and exceed their expectations with above and beyond service and communication.

• Establish a good working relationship with parents, students, and faculty.

• General Studio Operations with a positive and energetic disposition achieving timely results.

Attributes to Success

We are seeking someone who will roll up their sleeves and jump in wholeheartedly, always striving for excellence. To be successful in this role you must demonstrate that you have:

• Great with children.

• A true desire to serve customers.

• A great team player.

• Fantastic communication skills.

• Initiative.

• Good tech skills.

• An eye for detail and a love of organization.

• A passion for excellence.

• Ability to prioritize and get things done.

• Fast on the job learner.

• A passion for the arts and people.

Details

Hours per week:

• Sundays 9:00am - 1pm (4 hours)
• Mondays 4:30pm - 8:15pm (3.75 hours)
• Tuesdays 4:00pm - 8:15pm (4.25 hours)
• Wednesdays 3:30pm - 8:15pm (4.75 hours)

Please note that we are closed a few weeks in between session. Summer hours differ from those listed above and will be Tuesday, Wednesday, Thursday and Saturday with daytime hours on the weekdays.

Additional hours outside of hours listed above may be negotiated as work from home, however most of this role is hands on in the Studio.