Management Position

Positions Also Available At Our Other Convenient Upstate Locations

Tri-County Ace is a family-owned chain of Ace hardware stores with six convenient locations across the beautiful upstate area of South Carolina. We are passionate about providing exceptional customer service and that starts with having exceptional associates on our team. Come join us and be a part of the "helpful hardware folks"!

General Summary
The Store Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service
• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with the Assistant Manager(s) on all aspects of running the store.
• Conduct weekly management staff meetings.
• Communicate issues to the General Manager when necessary.
• Assist with special projects within the store group as set forth by the General Manager.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Visit competition to be familiar with what they are doing.
• Perform all other duties as assigned.

Inventory & Merchandising
• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Audit to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Audit to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates
• Oversee training of all associates.
• Actively recruit and promote the advancement of Tri-County Ace associates.
• Supervise hiring, training, scheduling, reviewing, rewarding and coaching store associates with the approval of the General Manager.

Leadership
• Manage all aspects of store operations.
• Lead by example; be approachable by all associates and customers.
• Conduct store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.

Experience

Previous retail management experience required.

Physical Demands

Standing, walking, lifting (up to 80lbs) and climbing.

Awesome Employee Purchase Program!!!