Medical Receptionist | Patient Care Coordinator

About RCSD

Retina Consultants San Diego is the oldest and most prestigious Retina practice in San Diego, with concierge-level patient care, high standards for professionalism and quality, advanced imaging modalities, heavy involvement in cutting-edge clinical trials, and exposure to advanced medical and surgical techniques. RCSD has offices throughout San Diego, with our home base in Poway and Satellite offices in La Jolla, Carlsbad, Coronado, and Kearny Mesa. We have four physicians who are leaders in their field and routinely lecture around the country and at national meetings. We are looking for an excellent candidate to join our team. Ideally, we would find a motivated candidate with a strong work ethic, leadership qualities, and high attention to detail. Candidates must work well with others and help us to always prioritize the patient experience.

Core Patient Care Coordinator Responsibilities

• Maintains respectful attitude towards patients, RCSD leadership, and peers
• Maintains a safe, clean, and organized reception/waiting room area
• Coordinates appointments, validates patient demographic and insurance information, identifies medical benefits
• Corrects and updates all necessary data to assure timely, accurate billing submission
• Identifies all patient financial responsibilities, accurately calculates estimates, collects patient financial liabilities, posts payment transactions as appropriate in Nextech practice management system
• Educates patients/family members regarding billing processes and financial responsibility
• Appropriately communicates notification of issues that may result in service delays or denials
• Performs daily financial reconciliation
• Ensures office supplies are adequately stocked, re-order supplies as necessary
• Schedule, reschedule, and cancel appointments in Nextech practice management system
• Scan and upload medical records.
• Assist patients with prescription requests.
• Answer a multiline telephone.
• Assist patients and physicians with needs related to care.

We offer excellent candidates the following:

• Competitive salary.
• Paid vacation time.
• Year-end bonus.
• Medical benefits
• 401K

Candidates must have the following:

• Experience working as a medical assistant as a patient care coordinator.
• Strong skills in using electronic health records (Nextech).
• High school diploma or GED.
• A desire to provide kind and compassionate customer service
• Strong work ethic, professionalism, attention to detail, communication skills, and ability to work as a team.

Ideal candidates also have:

• Experience as a receptionist in an Ophthalmology and/or Retina practice.
• Fluency in Spanish and English is a plus.

Job Type:
This is a potential full-time position with hours that may vary from 6:30am-5pm, Monday through Friday. We have five locations and will require the patient care coordinator to be able and willing to cover at any location needed.

**COVID-19 Vaccination & booster will be required in accordance with state mandate.**
Feel free to visit our website at www.rcsd.com