Collections Representative

Collections Representative

We are currently looking for an experienced Collections Representative. Our organization is family owned and operated, and the corporate culture is one which promotes professional growth, teamwork, and creativity. Our main office in Riverside is currently seeking dynamic, highly motivated, qualified candidates to join its team.

Key Responsibilities

• The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
• Providing customer service regarding customer statements, collection issues, invoice disputes, credit memos, process and review account adjustments, discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Financial Services/Collections Department.
• Coordinate and drive the efforts of Sales, Customer Services, Banking and any Branch Office when necessary to accelerate the collection process and keeping assigned customer accounts current.. Must communicate and follow up effectively with all other departments within the company regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with all relevant team members in the collection cycle.
• Other duties assigned.

Essential Functions

• Weekly and monthly reporting of delinquent account and progress to direct supervisor
• Weekly delinquency notices to sales team.
• Initiate credit memos and the appropriate reporting
• Manage customers on all applicable aging reports
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service to sales team and customers.
• Thorough follow up on internal and external customer questions, issues, and requests.
• Meet defined department goals and activity metrics

Required Experience and skills

• 1-3 years high volume corporate collections experience.
• Strong knowledge of billing, collections and AR procedures
• Strong attention to detail, goal oriented, courteous, professional and commitment to account resolution and customer service.
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities