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Shift Leader
| Hours | Full-time, Part-time |
|---|---|
| Location | Muskegon, Michigan |
About this job
Job Description
SUMMARY OF RESPONSIBILITIES
At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Crew Leaders are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Crew Leader. ESSENTIAL FUNCTIONS
▪ Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere). ▪ Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.
▪ Knowledgeable and proficient in each position within the cafe.
▪ Successfully completed the Café Basics Training Program and Certified Trainer Program.
▪ Ensures each station is operating to Tropical Smoothie Cafe’s standards.
▪ Trains and coaches crew members during each shift to ensure brand standards are upheld.
▪ Uses tools to accomplish goals, manage labor and control inventory.
▪ Performs any additional tasks necessary to run the cafe.
REQUIRED EXPERIENCE
▪ Experienced Tropical Smoothie Cafe Crew Member.
▪ Legally able to work within the State and Federal guidelines. PHYSICAL REQUIREMENTS
▪ Continuous standing and walking throughout the duration of each shift.
▪ Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
▪ Constant face-to-face interactions with crew members and customers.
▪ Safely navigate in a fast-paced cafe environment.
▪ Ability to multi-task and remain positive in sometimes stressful working conditions.
WORKING CONDITIONS
▪ Most shifts are between six to eight hours, but this may vary.
▪ Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
▪ Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
▪ Fun, fast-paced, upbeat environment with no fryers!
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