Kitchen Team Member

Job Description:

Operation Hours: 5:30 am – 12:30 am (6 days a week, Monday- Saturday)

As a Chick-fil-A Kitchen Team Member, you play a crucial role in the effectiveness of our team
and the success of Chick-fil-A Flatbush & Atlantic. In selecting Chick-fil-A KTM’s, we are looking
for hard-working individuals who will share our passion for serving great-tasting food in a
remarkably clean and safe environment. The mission of a Kitchen Team member is to maintain
a very high standard in all areas of kitchen operations and food safety to ensure every guest
receives a consistent food experience of excellence with regard to food quality, presentation,
and speed of service.
As a member of the kitchen team, training may include any of the back-of-house areas including
food prep, assembly, and cooking (including produce, raw, cold & hot breakfast/lunch/dinner
products, desserts, and beverages). Cleaning & maintenance, truck and inventory, storage and
waste disposal areas, as well as preparing boxed meals, catering orders, and deliveries, may
also be the responsibilities of a kitchen team member. All areas of the kitchen will implement
LEAN and other required systems & checks for Food Safety, Food Quality, Food Cost, and
Productivity. All Kitchen Staff members are expected to work along with their team and the
entire store with a collaborative spirit to strive for excellent performance in all areas. Must be
able to work within the hours of 5:30 am- 12:30 am. You must be a minimum age of 18+ years
for this job.
Expectations of a Kitchen Team Member:
● Work your scheduled shifts and arrive on time every shift
● Arrive for your shift in full uniform: shirt, pants, belt, non-slip shoes, nametag, pen ( team
members with long hair should have it pulled back into a ponytail/bun)
● Know the CFA corporate purpose statement, Core Values, and Vision
● Understand Operational Excellence
● Serve ‘Crave’ able Food
● Be Surprisingly Fast
● Keep a Refreshingly Clean Restaurant
● Order Accuracy – 100% every time
● Maintain a “sense of urgency” and a “pep in your step” when it comes to serving our
Guests.

● When things slow down, know what you should be doing next – if you’re not sure, ask
the shift manager
● Giving up a scheduled shift will be rare
● If you committed to a certain availability in the interview, we expect you to hold to that
● You will be trained in the “Chick-fil-A” way, strive to hold to that standard
Responsibilities of a Kitchen Staff Member:
● On arrival for your shift, check the game plan (Setup Board) for your assigned position
● Stay focused on your assigned position and relevant duties, and strive to be an A-player
in that position.
● Always ask: “What is our Guest experience right now?” What can you do to impact and
improve their experience?
● Effectively assembles orders and correctly assembles all menu products
● Able to properly use all equipment related to the kitchen
● Follows standards for proper presentation of orders
● Ensures accuracy of orders and a sense of urgency
● Communicates effectively with the front counter hospitality team about wait times
● Proper food quality and monitoring (eRQA, Steritech Reports, Safe Daily Critical, and
ROA)
● Upholds organizational standards to increase proficiency
● Monitoring/preventing waste by following proper tracking
● Ensures a clean and sanitize food contact surface before and after preparing food and at
least every 4 hours for ongoing tasks
● Ensures a clean and inviting kitchen environment; this includes walls, floors, floorboards,
ceiling, hood vents, and equipment
● Always prepared for Steritech or Department of health and sanitation visits by following
required food quality and safety procedures and checks
● Be efficient in at least three kitchen stations
Measuring Success of a Kitchen Staff Member:
● Complete Initial New Hire Training
● Successful completion of 30,60,90, annual evaluations
● Completion of any ongoing training assignments
● Cross-functional player for all Kitchen roles: (Breader, Fries, Salads/Prep, Machines,
Food Assembly line, Inventory rotation, Opening, Closing)
● Meet Order Accuracy and Speed of Service goals
● Work Schedule and Secondary Responsibilities
● Hours are not guaranteed but are predictably scheduled in accordance with the NYC
Fair Work Week Law. Hours are subject to change based on business needs and are
assigned based on an individual’s availability, work performance, and dependability.
● Must be available to work on Saturdays

Work Environment:
The hours of work can be long and the work physically demanding, so employees may find the
job tiring. The restaurant environment is likely to be noisy and busy, which can all be stressful.
Managers and other members of the leadership team are also on their feet for most of the shift,
so comfortable shoes need to be worn and the job is not suitable for anyone with back
problems. Stamina and physical strength are also important for the job, as employees are
expected to lift and carry heavy items regularly (at least 25lbs). Leaders may be expected to
start work very early or work at night. Team morale and positivity are very important and a part
of the Chick-fil-A culture.
Work Directly with A Chick-fil-A Owner/Operator
Work directly with the franchise owner and his leadership team to grow and lead the business.
Competitive Pay, Bonuses, and Scholarship Opportunities, Benefits Along with a competitive
paycheck, you will work in a nurturing environment where you will learn valuable business and
people skills.
Hourly Range: $16.75- $18.25
Education Assistance (Scholarships & Book Reimbursement Program)
Free Meals
Flexible Scheduling
It's a Great Place to Work
At Chick-fil-A, our Owners/Operators consider their team members to be more than just
employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate
is proof that team members really enjoy working at Chick-fil-A.