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Verified Pay $16 - $18 per hour
Hours Full-time, Part-time
Location 166 Flatbush Ave
Brooklyn, New York

Compare Pay

Verified Pay
This job pays

$13.68

$15.28

$17.25

$18.3


About this job

Job Description:

Operation Hours: 5:30 am – 12:30 am (6 days a week, Monday- Saturday)

As a Chick-fil-A Hospitality Team Member, you play a crucial role in the effectiveness of our
team and the success of Chick-fil-A Flatbush & Atlantic. In selecting Chick-fil-A HTM’s, we are
looking for hard-working individuals who will share our passion for giving our Guests remarkable
service and hospitality.
The mission of a Hospitality Team Member is to make sure guests feel our “L.O.V.E.” We
accomplish this by focusing on the guest, from the moment they arrive and throughout their
experience at our store, providing each guest with a memorable, remarkable experience. Areas
of responsibility include front counter service which includes order taking, delivering meals to
guests, and assisting with customers’ needs while maintaining a clean, attractive dining room
environment with a welcoming atmosphere. Monitoring and cleaning the restrooms, outdoor
sidewalk, and entrance.
The job role includes being able to share and answer questions about the Chick-fil-A brand,
food products, the CFA One app, and the current marketing campaign. All Hospitality team
members are expected to work along with their team with a collaborative spirit to strive for
excellent performance in all areas. (Must be able to work within the hours of 5:30 am- 12:30
am). You must be a minimum age of 18+ years old for this job.
Expectations of a Hospitality Team Member:
Work your scheduled shifts and arrive on time every shift
Arrive for your shift in full uniform: shirt, pants, belt, non-slip shoes, nametag, pen (TMs
with long hair should have it pulled back into a ponytail/bun)
Know the CFA corporate purpose statement, Core Values, and Vision
Know and do the “Core Four”:
Make Eye Contact with the Guest
Smile Genuinely at the Guest
Speak Enthusiastically to the Guest
Stay Connected with the Guest
Understand our strategy to “Winning Hearts Everyday”
Operational Excellence
Serve ‘Crave’ able Food
Be Attentive and Courteous to Guests
Be Surprisingly Fast

Keep a Refreshingly Clean Restaurant
Order Accuracy – 100% every time
2nd Mile Service
Emotional Connections Marketing
Keep a “sense of urgency” and a “pep in your step” when it comes to serving our Guests
When things slow down, know what you should be doing next – if you’re not sure, ask
the shift manager
Giving up a scheduled shift will be rare
If you committed to a certain availability in the interview, we expect you to hold to that
You will be trained in the “Chick-fil-A” way, strive to hold to that standard
Responsibilities of a Hospitality Team Member:
On arrival for your shift, check the game plan (Setup Board) for your assigned position
Stay focused on your assigned position and relevant duties, and strive to learn that
position to the best of your ability
Always be asking the question: “What is our Guest experience right now?” What can you
do to impact and improve their experience?
Provides a professional and friendly guest interaction including Core 4, 2nd-mile service,
and uses the language of hospitality throughout a guest’s experience
Effectively takes orders and helps answer questions throughout a transaction
Ensures accuracy of orders including proper food and condiments
Communicates effectively with the kitchen and to the customer about wait times
Ensures a clean and inviting dining room environment which includes tables, chairs,
condiment bars, floors, floorboards, walls, windows, and ceiling
Stays current on knowledge of marketing events and sampling to customers
Stays current on a clear understanding of the menu
Regularly suggestively sells items to customers
Proficient with POS Technology. A front counter employee can clearly answer POS
technology questions including CFA ONE, mobile ordering, gift cards, and Apple Pay
Measuring Success of a Hospitality Team Member:
Complete FOH Initial New Hire Training
Successful completion of 30, 60, 90-day, and annual evaluations
Completion of any ongoing training assignments
Cross-functional player for all FOH roles: (Bagging, Desserts, Cashier, IPOS, DR
Hosting, Opening, Closing, etc.)
Meet Order Accuracy and Speed of Service goals
Work Schedule and Secondary Responsibilities
Hours are not guaranteed but are predictably assigned in accordance with the NYC Fair
Work Week Law. Hours are subject to change based on business needs and are
assigned based on an individual’s availability, work performance, and dependability.
Must be available to work on Saturdays

Requirements

Work Environment:
The hours of work can be long and the work physically demanding, so employees may find the
job tiring. The restaurant environment is likely to be noisy and busy, which can all be stressful.
Managers and other members of the leadership team are also on their feet for most of the shift,
so comfortable shoes need to be worn and the job is not suitable for anyone with back
problems. Stamina and physical strength are also important for the job, as employees are
expected to lift and carry heavy items regularly (at least 25lbs). Leaders may be expected to
start work very early or work at night. Team morale and positivity are very important and a part
of the Chick-fil-A culture.
Work Directly with A Chick-fil-A Owner/Operator
Work directly with the franchise owner and his leadership team to grow and lead the business.
Competitive Pay, Bonuses, and Scholarship Opportunities, Benefits along with a competitive
paycheck, you will work in a nurturing environment where you will learn valuable business and
people skills.
Hourly Range: $16.25- $18.25
Education Assistance (Scholarships & Book Reimbursement Program)
Free Meals
Flexible Scheduling
It's a Great Place to Work
At Chick-fil-A, our Owners/Operators consider their team members to be more than just
employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate
is proof that team members really enjoy working at Chick-fil-A.