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in Brooklyn, NY

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Verified Pay $26-$29/hr
Hours Full-time, Part-time
Location 166 Flatbush Ave
Brooklyn, New York

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Verified Pay
This job pays

$27.50

$37.33

$65.9


About this job

Job Description:

The Hospitality Manager (HM) will work directly with the Hospitality Director, Hospitality Training Coordinator, and other members of the leadership team to develop and implement strategies that focus on delivering world-class hospitality while adhering to all Chick-fil-A standards. While being an ambassador of the brand, the hospitality manager will also work closely with other leaders such as the kitchen manager and catering team to help grow the brand in Brooklyn, NY. The hospitality manager is responsible for coaching the behaviors and providing accountability to all Team Leaders and Team Members who work on the hospitality team. Those behaviors include:  Customers First, working with a sense of urgency at all times to improve our Speed of Service, ensuring all Chick-fil-A training and procedures are followed. The Hospitality Manager has the responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required.

You must be a minimum age of 21+ years old and have a NY food handlers permit for this job.

Vision for the role: The ideal candidate for this role must be passionate about service and hospitality to create a remarkable experience for our guests AND team members.  This person is a self -starter, results driven, and detailed oriented.

Measuring success in this role: 
How will you know this position has been successful?

1. Customer Comments- positive and negative
2. Improvement in scores 
Restaurant Operations Evaluation (ROE)
-    Product and Production Environment 
-    Kitchen area must be clean at all times (fresh sanitizer water, clean floors, and handwashing sinks)
Daily S.A.F.E Assessment
- Ensure that S.A.F.E assessments are completed daily
- follow up with team members and corrective actions
-communicate with training coordinator and team leaders regarding retraining team members
Food Cost/Inventory Management
- Positive Food Cost Gap 
- Work with team members and managers to ensure all policies and recipes are followed.
    1) Accurate tracking of waste
    2) EVERYTHING is rung-up on POS system (waste, re-makes, etc…)
    3) Portion Control (Prep, Waffle fries, desserts)
Labor Cost Management
- Daily Labor Percentage & Productivity Rate Range 
3. Shift management, Task completion, daily operations completed
4. Evaluations from Directors and Operator
5. Accountability among managers and leadership team (peer to peer feedback)
6. Team member feedback
7. Completion of action items following a leadership meeting
8.) Training and Education

Education and Behavioral Characteristics: 
What specific behaviors should a person in this position have to achieve both SUCCESS and the ORGANIZATIONAL IMPERATIVES? 

  • High School Diploma or equivalent, Bachelor’s Degree plus  
  • Microsoft Office Programs
  • Demonstrates core values:
    • Honesty- Own your mistakes, learn and grow from them
    • Integrity- Do the right thing because it’s the right thing to do. Who are you when no one else is looking.
    • Commitment- Make a promise to give 110% always. Never give up
    • Pursuit of Excellence- In all things that you do, do them with honor, dignity, respect. Be the BEST. 
  • Have a Winning attitude
    • Customers First
    • Hustle & Drive
    • Optimistic
    • Seeks Continuous Improvement and development
  • Strong Work Ethic and High Performance
    • Availability to open and close our restaurant, flexibility
    • Ability to open and close the restaurant effectively
    • Welcoming to feedback, Self-motivated and can motivate others
    • Ability to coach and develop others; continuous improvement
    • Ability to solve problems and make quick decisions when necessary
    • Take initiative and ownership of the shift, especially in the absence of a manager 
    • Can delegate when needed
    • Has awareness (360 degrees, head on a swivel)
    • Servant Leader, team-oriented with a passion for people and world-class service 
    • Well organized manager with excellent verbal, written and electronic communications skills
    • Ability to work efficiently and keep calm under pressure. Work long hours in a stressful environment

Work Schedule and Secondary Responsibilities

  • Hours are not guaranteed but are predictably assigned in accordance with the NYC Fair Work Week Law. Hours are subject to change based on business needs and are assigned based on an individual’s availability, work performance, and dependability. 
  • Can work a minimum of 32 hours a week, but not more than 45 per week
    • It is employee’s responsibility to monitor weekly hours. Any unapproved overtime is subject to disciplinary actions and/or termination
  • Must be available to work on Saturdays 
  • When multiple leaders are scheduled for a shift, manager may have to assume the responsibilities of a regular team member.

Work Environment
The hours of work can be long and the work physically demanding, so employees may find the job tiring. The restaurant environment is likely to be noisy and busy, which can all be stressful. Kitchen Managers are also on their feet for most of the shift, so comfortable shoes need to be worn and the job is not suitable for anyone with back problems. Stamina and physical strength are also important for the job, as employees are expected to lift and carry heavy items regularly (at least 25lbs). KM may be expected to start work very early or work at night. Team morale and positivity is very important and apart of the Chick-fil-A culture.

Work Directly with A Chick-fil-A Owner/Operator

  • Work directly with the franchise owner and his leadership team to grow and lead the business. 

Competitive Pay, Bonuses, and Scholarship Opportunities, Benefits
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

  • Hourly Range: $20.00- $21.75
  • Cell Phone Allowance
  • Professional Attire Allowance
  • Transportation Allowance
  • Professional Development Stipend
  • Health, Dental, Vision Plans
  • Education Assistance

It's a Great Place to Work
At Chick-fil-A, our Owner/Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.