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in Waterloo, IA
Retail Assistant Store Manager
Hours | Full-time, Part-time |
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Location | 3032 ANSBOROUGH AVE Waterloo, Iowa |
About this job
Highland Ventures, Ltd. is the parent company to six national brands: Family Video, Hoogland Foods (dba Marco’s Pizza), Stay Fit 24, Highland Pure Water & Ice, Family Vet Group, and Legacy Commercial Property.
Family Video : Retail Assistant Store Manager
We are looking for a Retail Assistant Manager who is comfortable with a high level of responsibility and ensure all daily activities run smoothly and efficiently. To be successful in this role, you should be familiar with retail operations and have a good understanding of what makes a great customer experience. You should be available to work within opening hours, including weekends and holidays. Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive experience for our customers.
We are a company made up of talented and dedicated people who take pride in a job well done; and like to have fun doing it. Our days are built around 4 daily goals; to learn, to teach, to WOW and to improve.
Skills:
• Proven experience as a Leader or relevant managerial role
• Professional, Fun, Outgoing
• Self motivated
• Goal Driven
• Punctual
• Excellent organizational and time management skills
• Ability to work under pressure
• Commitment to excellent service
• Working well within a team
• Leadership skills and ability to make decisions fast
• Strong problem-solving aptitude
• Ability to stand for long periods
Duties & Responsibilities:
• Provide direction and feedback to Team Members during shifts
• Understands and supports our handbook
• Train, coach, and develop Team Members
• Contribute to the hiring and retention of Team Members who embody Family Video values
• Update weekly communication board with critical store/company information
• Conduct regular feedback sessions with Team Members
• Participate in store meetings organized by the Store Manager
• Prepare shift schedules
• Process payroll for all staff
• Address customer and employee complaints
• Resolve conflicts between workers
• Foster and maintain a positive work environment
• Follow standards for finished product quality
• Support local store marketing and promotions
• Open and Close shifts without supervision
• Delegate tasks to associates to ensure standards are met on each shifts
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Use proper security and verification procedures when handling deposits
• Responsible for accurate deposits and cash handling on shifts
• Completes all other duties as assigned
Requirements:
• High School diploma or equivalent preferred
• Availability to work within opening hours (e.g. evenings, holidays, weekends)
• 1-2 years of supervisory experience
• Customer Service Oriented – have an exceptional and positive attitude
• Excellent written, verbal and group communication skills
• Possess basic business math skills
• Basic computer skills in order to operate POS (cash registers) systems
• Be able to work in a standing position for long periods of time
• Be able to reach, bend, stoop and frequently lift up to 40 pounds
• Have exceptional grooming and hygiene habits.
Benefits & Opportunities:
• Hourly position: 28-30 hours per week
• $9-$11 per hour w/ Monthly performance based Bonus
Highland Ventures Team Members enjoy flexible work schedules, paid training, hourly compensation, and advancement opportunities. Benefits package includes a 401(k) retirement plan, medical, dental, life insurance, flex spend account, and paid vacation (eligibility requirements).