Water Remediation Technician

Job Description :

Water Technician

Pay Type: Hourly

Qualifications:

• High school graduate or equivalent

• Be available, willing and able to work overtime and weekends as needed

• Have a great attitude, excellent people skills, and provide excellent customer service

• Reports to work on time in a clean, complete uniform

• Be trustworthy, dependable and honest

• Be a self starter and able to work unsupervised

• Be able to pass background check

• Valid Driver's License and satisfactory driving record

• Can read and follow product label usage instructions

• Experience in the restoration or construction industry not required but preferred

• good verbal and written and communication skills

• Experience with using mobile software to enter data

• Must be able to prioritize activities and meet deadlines

• IICRC Certifications are not required but preferred:

• WTR – Water Damage Restoration Technician

• ASD – Applied Structural Drying Technician

Position Overview:

Candidate monitors, inspects and completes tasks for Water and Mold Restoration jobs from start to completion. This person needs to be able to provide All Dry level customer service including but not limited to: going over the job scope with the homeowner, explaining the reasons why we are doing what we are doing, processes being used, reviewing timetables with the homeowner, etc. Prepare and review documentation within our current CRM and estimating software to include: Notes, photos and documents according to company policies and procedures to ensure reimbursement by insurance companies. Common math skills will be taught in training such as square foot calculations, linear foot calculations, etc. you will be asked to perform the tasks below daily or weekly:

Job Responsibilities:

• Maintains professional appearance at all times, keeping uniform clean

• Records time via recording apps provided and approves time cards on a weekly basis.

• Truck Maintenance - Ensures it is kept clean, routine maintenance is performed, and the vehicle is properly stocked with equipment and supplies.

• Cleans and maintains equipment to keep in proper safe working order. Reports any equipment malfunction and or damage to supervisor.

• Pre Job Truck Prep - Ensures all needed equipment and supplies for job are on the truck

• Explain processes used to complete active jobs and next steps to resolution in person to customers

• Completes assigned jobs according to company processes while maintaining quality control on each job

• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor

• Ensures equipment, supplies, vehicles, and products are properly handled.

• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency

• Responsible for making daily adjustments to the drying plan based on meter readings

• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

• Completes documentation and pictures on time according to company policies and procedures to ensure reimbursement from insurance companies

• Any other tasks assigned by Supervisor

Job Requirements:

• High school graduate or equivalent

• Experience in the restoration or construction industry not required but preferred

• Valid Drivers’ License and satisfactory driving record

• Good verbal and written and communication skills

• Good customer service skills

• Experience with using mobile software to enter data

• Can read and follow product label usage instructions

• Reports to work on time in a clean, complete uniform

• Must be able to prioritize activities and meet deadlines

• IICRC Certifications are not required but preferred:

• WTR – Water Damage Restoration Technician

• ASD – Applied Structural Drying Technician

Experience:

• Water Mitigation, 1 year+ (Preferred)

• Customer service 2 years+ (Preferred)

License:

• Valid Driver’s License (Required)

• IICRC Certification WRT (Preferred)

Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.

• Express or exchange ideas with others quickly, receive and act on detailed information given.

• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face

• Use visual acuity to perform detail-oriented activities

• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location