CUSTOMER SERVICE REP
•Today
Estimated Pay | $20 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Fort Scott, Kansas |
Compare Pay
Estimated Pay We estimate that this job pays $19.6 per hour based on our data.
$14.42
$19.60
$28.84
About this job
Job Description
Job Description
CUSTOMER SERVICE REPRESENTATIVE - REMOTE
Responsibilities:
- Answer inbound calls from providers and members regarding insurance benefits, eligibility and claims.
- Collect relevant information and analyze problems using computerized systems for researching membership and policy information, claim records and other data.
- Answer questions, provide information, and resolve issues in a professional and compassionate manner.
- Use computerized system for documenting calls and outcomes for accurate tracking and analysis.
- Develop and maintain positive customer relations and coordination with various functions within the company to ensure customer requests and questions are handled appropriately in a timely manner.
Required Qualifications:
- High school diploma or GED (or higher)
- Up to one year of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers and the primary job tools.
- General PC knowledge including Microsoft Office (including the ability to navigate and learn new computer system applications)
- Strong verbal, written and interpersonal communication and problem-solving skills.
Preferred Qualifications:
- Prior healthcare/health insurance experience
- Medical terminology and medical claims coding knowledge.
- Healthcare claims adjudication and/or health care customer service experience
NOTE: We are currently training and working in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable. You must live in a location that can leverage an existing high speed internet service. In addition, you are required to have a dedicated work area that is separated from other living areas and provides information privacy.
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