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in Bakersfield, CA

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Hours Full-time, Part-time
Location 600 Coffee Rd Suite #T
Bakersfield, California

About this job

Position Summary:

To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. 

Requirements:

  • Possess a strong sense of teamwork with enuine care of others needs
  • Has integrity. Takes initiative & enthusiastic. Ability to follow instructions 
  • Ability to work well under pressure during busy or stressful times
  • Outgoing, cheerful and friendly personality 
  • Ability to multitask while paying special attention to detail 
  • Strong communication skills with sales ability 
  • Ability to work with a sense of urgency 
  • Enjoys & loves cleaning
  • Possess ability to foresee.
  • Fits the Nothing Bundt Cakes Culture ~ Servants heart, Spirit of a champion, making genuine connection & ownership mentality.

Responsibilities may include but are not limited to: 

  • Abide by all NBC - company policies and procedures. Must uphold NBC's image and brand
  • Assist all other departments when necessary or assigned by Supervisor
  • Welcome & greet all walk-in guests to our bakery and engage guest to understand their needs during a personable guest tour 
  • Assist guests with walk-in orders while using creative solutions to best fit their needs of the occasion.
  • Make sure that guests are offered items they may need to complete their celebration… including but not limited to candles, balloons, serving items, merchandise & giftable items, etc.
  • Assist phone guests by placing new orders or proving any assistance with inquiries.
  • Carefully hand out items with a cake presentation while assuring accuracy, quality & packaging standards.
  • Operate & balance (POS) point of sale with accuracy and efficiency 
  • Enhance guest experience by offering them our loyalty rewards & Birthday program.
  • Keep samples available during all hours of operation 
  • Maintaining a strong knowledge of NBC's products, prices, and promotions
  • Maintain warm & welcoming atmosphere by keeping retail area clean, swept, neatly merchandised, and continuously attending to it throughout the shift.
  • Participate enthusiastically in our bi-weekly deep cleaning.
  • Complete any side projects assigned such as folding boxes, fluffing bows, making arts & craft style design pieces, etc.