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in Bakersfield, CA
Guest Services Representative - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 600 Coffee Rd Suite #T Bakersfield, California |
About this job
Position Summary:
To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties.
Requirements:
- Possess a strong sense of teamwork with enuine care of others needs
- Has integrity. Takes initiative & enthusiastic. Ability to follow instructions
- Ability to work well under pressure during busy or stressful times
- Outgoing, cheerful and friendly personality
- Ability to multitask while paying special attention to detail
- Strong communication skills with sales ability
- Ability to work with a sense of urgency
- Enjoys & loves cleaning
- Possess ability to foresee.
- Fits the Nothing Bundt Cakes Culture ~ Servants heart, Spirit of a champion, making genuine connection & ownership mentality.
Responsibilities may include but are not limited to:
- Abide by all NBC - company policies and procedures. Must uphold NBC's image and brand
- Assist all other departments when necessary or assigned by Supervisor
- Welcome & greet all walk-in guests to our bakery and engage guest to understand their needs during a personable guest tour
- Assist guests with walk-in orders while using creative solutions to best fit their needs of the occasion.
- Make sure that guests are offered items they may need to complete their celebration… including but not limited to candles, balloons, serving items, merchandise & giftable items, etc.
- Assist phone guests by placing new orders or proving any assistance with inquiries.
- Carefully hand out items with a cake presentation while assuring accuracy, quality & packaging standards.
- Operate & balance (POS) point of sale with accuracy and efficiency
- Enhance guest experience by offering them our loyalty rewards & Birthday program.
- Keep samples available during all hours of operation
- Maintaining a strong knowledge of NBC's products, prices, and promotions
- Maintain warm & welcoming atmosphere by keeping retail area clean, swept, neatly merchandised, and continuously attending to it throughout the shift.
- Participate enthusiastically in our bi-weekly deep cleaning.
- Complete any side projects assigned such as folding boxes, fluffing bows, making arts & craft style design pieces, etc.