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Front Desk Supervisor/Sales Manager
| Hours | Full-time, Part-time |
|---|---|
| Location | 133 SE Delaware Avenue Ankeny, Iowa |
About this job
- Makes solicitation and service calls in person, via email/mail, and by telephone on assigned accounts to promote and sell hotel.
- Responds to inquiries from customers, prospects, other hotels and the corporate office.
- Prepare proposals and confirmations for group bookings and conduct property tours with prospective customers.
- Inform other departments of upcoming events and work with them to ensure proper planning throughout the property.
- Follow company cash, credit and deposit policies.
- Monitor guest satisfaction through follow-up surveys, thank you cards, and calls.
- Prepares sales reports and records sales calls and activities as required.
- Tracks competition and market activities and the hotel’s position in the market.
- Hires, trains, schedules and assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC and franchise operating procedures.
- Greet all guests in a warm, friendly, helpful manner, register and assign rooms to guests and ensures proper methods of payment and application of credit policies.
- Other duties as assigned by the General Manager.
KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.
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Requirements
LANGUAGE SKILLS: Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions. Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate clearly in person, by telephone and in writing.
REASONING ABILITY: Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.
CRISIS MANAGEMENT: Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.