Guest Services Representative

Wingate by Wyndham is now seeking a Guest Services Agent to join our team at the Wingate by Wyndham Atlanta Airport South location in Fairburn, Georgia.

Job Summary:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout while maximizing room revenue and occupancy.

Education Experience:

- Experience in a hotel or a related field preferred.

- High School diploma or equivalent required.

- Computer experience required.

- Customer Service experience preferred.

Physical Requirements:

- Flexible and long hours sometimes required.

- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

- Ability to stand during majority of shift.

General Requirements:

- Maintain a warm and friendly demeanor toward guests and employees at all times.

- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

- Must be effective at listening, understanding, and clarifying concerns raised by employees and guests.

- Must be able to multitask and prioritize departmental functions to meet required deadlines.

- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

- Attend all hotel required meetings and training.

- Maintain regular attendance in compliance with Wyndham Hotels Resorts Standards, as required by scheduling, which will vary according to the changing needs of the hotel.

- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times.

- Comply with Wyndham Hotels Resorts Standards and regulations to encourage safe and efficient operation of the hotel.

- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as professionally and efficiently as possible.

- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

- Must be able to cross-train in other hotel related areas.

- Must be able to maintain confidentiality of customer and company information.

- Must be able to show initiative, including anticipating guest or operational needs.

- Perform all other duties as assigned or requested by management.

Fundamental Requirements:

- Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

- Answer guest inquiries about hotel amenities, facilities and hours of operation in a timely manner.

- Ensure confidentiality and delivery of packages, mail and messages to guests and meeting rooms.

- Answer inquiries from guests regarding local restaurants, transportation, entertainment, etc.

- Follow all cash handling and credit policies in compliance with Wyndham Hotels Resorts Standards.

- Be aware of all rates, rate codes and special promotions to properly meet the needs of guests.  

- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

- Be familiar with hospitality industry terminology and keep abreast of industry changes and updates.

- Have knowledge of emergency health and safety procedures and assist as needed.

- Handle check-ins and checkouts in a friendly, efficient and courteous manner.

- Use proper two-way radio etiquette at all times when communicating with other employees.

- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

- Be able to perform and complete all duties on the shift checklist in a timely and efficient manner.

- Be able to complete a bucket check, room rate verification report, and housekeeping report.

- Balance and prepare individual paperwork for closing of shift according to hotel standards.

- Maintain updated knowledge and market all promotions and programs to guests.

- Maintain a clean, safe and sanitary work area at all times during your shift.

COMPANY OVERVIEW:

Wyndham Hotels Resorts is the largest hotel franchiser in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and mid scale brands-delivers just that. We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels Resorts employs approximately 15,000 team members worldwide. Our Company is an Equal Employment Opportunity Employer.