Account Manager I, Commercial Moving & Installation

Reports to the Transportation Manager. The Account Manager is responsible for the management of the accounts with regards to customer satisfaction, profit margin, quality and safety. He/she builds and maintains relationship with customers, subcontractors and other vendors, i.e. security, furniture vendors, construction contractors and facility management. Also manages account personnel to be in compliant with all company's policies and procedures. Account Manager is also responsible for reporting and escalating any related issues about account to Transportation Manager.

Account Manager is responsible for large sized move and install projects where an Account Manager is required. He/she oversees large move and install crews to complete projects for commercial customers. He/she also trains staffs to insure quality work is performed. Responsible to insure the customer's complete satisfaction.

Position Responsibilities

• Ensure all projects and work orders are staffed properly.
• Review daily, weekly and monthly work orders and projects with Transportation Manager, on site security, facilities and any other vendors involved.
• Attend review meetings with customer and facilities.
• Develop best practices and resolve issues timely.
• Develop and maintain customer's onsite requirements for policies, procedures, safety and securities.
• Ensure all assigned onsite personnel are properly trained regarding customer's policies, procedures, safety and securities.
• Report all violations of company policies and customer's requirements.
• Collect and report required data for customer's KPI for quarterly business reviews.
• Attend weekly transportation coordination meeting with Operations Management.
• Follow and enforce company dress code.
• Ensure customer's billing schedule requirements are met.
• Ensure account receivable does not exceed 45 days.
• All other duties as assigned based on business needs.

Basic Qualifications

• Bachelor Degree; or related experience and/or training; or equivalent combination of education and experience.
• 5 years conducting pre-move meetings, managing post destination signage and communicating standard move and install protocols to customers or related experience
• 1 year estimating small to medium move and install projects to determine manpower, trucks and equipment necessary to complete the tasks required or related experience

Preferred Qualifications

• Previous commercial and/or household installation experience preferred.
• Familiar with all components of systems furniture nomenclature and be able to identify upon sight, the major lines of the three major manufactures; Steelcase, Herman Miller and Haworth.

Other Requirements

• Willing to work weekends and overtime as needed is preferred
• Must be able to pass pre-employment screening including background check and drug testing
• Excellent verbal and written communication skills
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Excellent follow-through and attention to detail
• Excellent teamwork and interpersonal skills
• Ability to demonstrate initiative and to work with minimum supervision
• Ability to lift up to 50 pounds unassisted and 150 pounds assisted
• Own and bring to work every day, a complete set of installation tools as defined in Corovan installation policy is preferred.
• Ability to read and interpret documents such as procedures, work instructions, install plans and timesheets.
• Ability to speak and communicate well with customers and coworkers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Familiar with and able to train other using various moving equipment and its proper usage such as dollies, carts, pads, straps, pallet jacks, forklifts, ramps, lift gates, and all specialty equipment including but not limited to roll-a-lifts, Genie lifts safe jacks, J bars, etc. is preferred
• Familiar with basic systems furniture nomenclature and be able to identify upon sight, the major lines of the three major manufactures; Steelcase, Herman Miller and Haworth is preferred.
• Familiar with project management reports such as Gantt and Pert charts and understand and interpret cut sheets is preferred.
• Must be able to produce detailed inventories of all goods exposed to on O&I and install projects.
• Must be able to accurately estimate small move and install projects to determine manpower, trucks and equipment necessary to complete the tasks required.
• Must be qualified to do light rigging of heavy and bulky machines up to 5000 lbs
• Familiar with the Corovan Order Entry System and be able to perform planning & dispatch functions if necessary is preferred.
• Must be able to conduct a customer pre-move meeting, post destination signage and communicate all standard move and install protocol to the customers.
• Familiar with laboratory moving including packing of lab equipment, fine tune and detail work, PC disconnect and reconnect and must possess good customer service skills is preferred.
• Familiar with the O&I (Office & Industrial) move process and understand the move labeling and directional signage is preferred.

Pay & Benefits

• Competitive hourly wage based on experience
• Retirement savings plan with company match
• Employee Referral Bonus Program
• Safety Reward Program
• Continuous learning and career development training.
• Health insurance, Dental insurance, Vision insurance and Voluntary Supplemental Insurance eligibility is evaluated regularly. Eligibility is based on hours worked. Employee must maintain a consistent average work schedule of 30+ hours per week.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed throughout the day. May require walking primarily on a level surface, but may include walking on uneven or inclined surfaces for lengthy periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 75 pounds and pushing or pulling up to 150 pounds throughout the day. May include bending, reaching, squatting, twisting, stooping, and kneeling throughout the day. May also include climbing or descending stairs while carrying goods up to 50 pounds. May include working at height on a loading dock, or on a lift-gate.

Additional InformationUpon offer, the Company conducts a comprehensive pre-employment background check and drug test.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.