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Hours Full-time, Part-time
Location Chicago, Illinois

About this job

Associate Technical Account Manager

The travel market never stands still. At Expedia Partner Solutions (EPS), were smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and build the tools & technologies that help millions of travelers find the best value accommodation, car hire, & flights for their next trip. We offer the opportunity to work with the brightest minds in the industry in an upbeat, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and making sure we have fun while were doing it!

As an Associate Technical Account Manager working with the Partner Solutions team within Enterprise Solutions (ES), youll join a growing team delivering travel sites for large partners. Working closely with business, product, and technology teams youll be responsible for driving key initiatives to support the growth of EPS. Bring your experience, creativity, communication and collaboration skills and join us as we continue to reinvent travel.

We are looking for an Associate Technical Account Manager with deep technical acuity to join our fast-paced team and tackle a variety of exciting and sophisticated customer problems. Are you ready for your next challenge? Join our team!

What youll do:

  • Manage the product and technical aspects of Expedias relationship with enterprise partners and serve as the primary technical point of contact for a set of partners

  • Advocate for loyalty partners with business and product teams within EPS and across EG

  • Contribute to feature roadmap and prioritization, working across EPS product and tech teams

  • Work with various teams to evaluate options for crafting innovative, extensible features for partners

  • Use Agile methodologies to handle partner requirements and deliver new features to partners

  • Extend the usage of product capabilities to grow the travel business through existing partnerships

  • Form effective relationships with internal teams and external partners to drive feature delivery

  • Support new partnership opportunities, from technical sales consultation to new partner implementations

Who you are:

  • Bachelors degree in engineering or computer science, business, or related field;or equivalent related professional experience

  • 3-5 years of relevant work experience in the technology or internet sector

  • Knowledge of travel industry preferred and previous experience with travel technology products and operations

  • Strong critical thinking skills and have led highly complex products through technical support, product development or project management

  • A consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic and sophisticated environment

  • Strong customer focus, excellent problem solving and analytical skills

  • The ability to look at solutions in non-traditional ways and find opportunities to innovate and execute

  • Evangelized and articulated innovative technology for both technical and non-technical parties

  • Built and maintained strong internal and external working relationships across business and technical teams

  • Successfully grown business partnerships by identifying product opportunities, building a business case for them, and executing

  • Experience in Agile development methodologies

  • High energy and a positive outlook with the passion to build a better product at every opportunity

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, Egencia, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.

2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.