Customer Service Technical Associate

Location: USA-MO-Clayton-South Central Ave

The Customer Service Technical Associate works under general supervision using established procedures for routine work and detailed instructions for new activities or assignments. Requires working knowledge and skills of operational or administrative processes achieved through training or work experience to perform a range of technical customer service activities. Provides assistance with post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Carries out and delivers straightforward administrative, operational or other basic business services and support. Uses established procedures for routine work and detailed instructions for new activities or assignments.

Responsibilities:

  Receive, evaluate, and answer customer problems and issues in a timely manner following   established customer service procedures via phone, email, and chat

  Make moderate decisions on behalf of the Supervisor concerning customer accounts

   Maintain or exceed quality performance metrics, including call monitoring scores

   Communicate and explain information and data to other team members, and some customers

Education:  Bachelors' degree

Qualifications:

   1+ years' experience in a B2B customer service role or equivalent education

   Full knowledge of technical customer service processes

   Excellent verbal and written communication skills

   Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

   The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.