Product Support Specialist - Full-time

Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.

Join our virtual customer support team and help current riders troubleshoot their ebikes and accessories!

What we're looking for:

• Experience in customer service via phone, email, chat and social media
• Experience working directly with customers to resolve issues through creative problem solving
• Passion for developing relationships with customers
• Impeccable attention to detail delivered flawlessly under pressure

Always willing to help, our Customer Support Agents are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at our local hub, so candidates should live within a daily drivable commute. 

Working at Rad is built around our RADICAL values - we are:

Responsible to our environment, community and team

Accountable, we take ownership, bias to action, seek and provide feedback

Diverse, inclusive of experiences, backgrounds and skills, we value every voice

Innovators, we challenge ourselves and the status quo, we are original

Customer driven, completely, we do the right thing for our riders

Approachable, kind, we collaborate and are always willing to help

Learners, we grow our skills, we are humble and seek to improve

Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.

Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly.

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States
• Background check
• 6+ months of experience in the customer service industry