Service / Scheduling Coordinator - Full-time

We are looking for an Home Care Scheduler to help manage our successful Home Care business! This role makes a significant impact on our daily operations and the ability to provide the best care to clients by coordinating services. 

You are highly detail-oriented and an expert at managing multiple priorities. As a scheduler, you will be primarily responsible for the collection, management, and reporting of scheduling information. Process-driven with exceptional customer service skills, you genuinely care about connecting clients and caregivers to improve lives. 

RESPONSIBILITIES

• Coordinate the use of our staff to ensure consistent quality of services for both internal and external staffing needs
• Assign new clients to clinicians according to scheduling protocols
• Use web based scheduling application as the basis for all scheduling
• Create and maintain schedules for all employees
• Contact caregivers regarding shift coverage and any changes to the hours of their regular schedule
• Keep a “hot list” of all staff that can be placed immediately or used as backup for all call off situations
• Fill open shifts and securing coverage for call-offs or changes in client’s needs
• Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes
• Participates in determining hiring needs, as well as interviewing, hiring and training new staff

QUALIFICATIONS
 

• High school diploma or GED
• 1-2 yrs patient scheduling experience
• Must be well organized, show great attention to detail
• Proficient with computer use and software applications
• Multi-tasker and customer service-oriented
• Excellent time management skills
• Home Health experience preferred

WHY JOIN THE INDUSTRY?

• Competitive compensation
• Training and support

Each Home Instead franchise is independently owned and operated.