Customer Service Associate - Full-time / Part-time

As a Cybersecurity Strategy and Communication manager in OneMain’s Cybersecurity Risk Organization, you will ensure all communications, reports, initiatives, released documentation, presentation resources, and related messaging are accurately and consistently developed, reviewed, conveyed, tracked, and stored to and for appropriate stakeholders’ review and distribution. You will be a key partner with team members and leaders across Cybersecurity, Technology, Risk and Compliance and Corporate Communication teams to clearly communicate changes to reduce the impact on our team members daily jobs.

This position will be responsible for creating and maintaining Monthly Business Review materials for meetings with the Chief Risk Officer and Chief Technology Officer, Quarterly Management Risk Committee, quarterly regulator and audit cybersecurity program updates, and bi-annual Board cybersecurity update materials. You will also be responsible maintaining the Cybersecurity web page on our Intranet. As a member of the Cyber Programs team, you will form an integral part of building relationships between the Cybersecurity team and the rest of the organization, which will require collaboration with leaders from across the organization and the ability to provide communication solutions that will provide the most effective way to reduce the unintentional impact across the OneMain enterprise.

Members of the Cybersecurity Risk and Controls team are motivated, detail-oriented, and thrive in a collaborative environment where they will add value to key business partners.  This position will require you to be adaptive, willing to drive change and innovation, and work in a fast-paced environment requiring collaboration and the ability to organize and prioritize assignments.

Responsibilities:

• Demonstrate the ability to communicate and collaborate with team members at all levels across different organization.
• Provide strategic guidance to programs around the latest communications strategies to reach their key audiences.
• Develop materials such as communication plans, fact sheets, FAQ sheets, website content, talking points, newsletters, and email messages to support a variety of cybersecurity initiatives.
• Conduct focus groups with enterprise groups to determine training and awareness program effectiveness.
• Generate creative and original ideas for reaching and engaging target audiences and communicating key messages for a variety of cybersecurity  topics.
• Assist in maintenance of all Cybersecurity Program  documentation.
• Provide change management support, as needed, to include developing communication plans for new initiatives, meet with stakeholders to identify potential impacts, and develop implementation and training guidance.

Qualifications:

• Experience in communications/marketing and a fundamental knowledge of core communications/marketing best practices
• Excellent writing, conceptual, and copy-editing skills
• Creative and analytical thinking skills
• Strong oral communication and presentation skills
• Strong attention to detail
• Must be a team player with strong interpersonal skills, able to work in team setting or independently
• Ability to use Microsoft products such as Word, Excel, Visio, and PowerPoint

Desired skillsets:

• Experience with Adobe design products
• Website development experience
• Experience in development of strategy materials to include executive level presentations
• Experience developing Key Risk and Key Performance indicators

Cybersecurity Risk, a team within OneMain’s Enterprise Risk Management organization, is a fast-growing team focused on providing expert insight into risk, developing team members, and effective oversight of cybersecurity and technology risk.  This is a team where you can work with great team members across the Cyber Risk, Cyber Tech, Risk Management, and Technology organizations.  You will be challenged to excel with exciting and challenging opportunities daily.  There is transparency and great support from management teams to allow team members to be effective, grow their careers and meet company goals.  Hard work and initiative are rewarded and recognized by management and colleagues alike, which promotes a culture of respect and value across the organization.  Within the Cybersecurity Risk team, you will be conducting meaningful work and making a difference in the lives of OneMain’s customers and team members by promoting a cybersecurity culture, optimizing cybersecurity capabilities, protecting data, and developing cyber resilient programs.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Benefits:

Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more

Our Company:

OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.

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