Call Center - IT - Full-time

I. RESUMEN DEL PUESTO Responsable de la asistencia tcnica al telfono en el uso y manejo de computadoras personales (Windows 10) y aplicativos en general, as como, de perifricos asociados, ambiente de Office365 y sus aplicativos. II. FUNCIONES ESENCIALES Proveer apoyo tcnico al telfono a estudiantes, profesores y empleados para resolver incidentes o problemas en las aplicaciones yo equipo. Instalar, mantener y solucionar problemas a sistemas operativos de Computadoras Personales, bajo el sistema operativo de Windows. 10 Instalar, mantener y solucionar problemas a las aplicaciones estndares de Microsoft Office. Instalar y configurar drivers de sonidos, micrfonos, impresoras y Wifi. Proveer asistencia en la validacin de la existencia de la cuenta y cambio de contrasea. Refiere y canaliza a al personal tcnico en situaciones de complejidad tcnica mayor. Documentar la resolucin de problemas en el sistema. Actualizar las rdenes de servicio a travs del sistema de apoyo al usuario. Asegurar la confidencialidad en los procesos, transacciones y manejo de la informacin contenida en las Bases de Datos de los Sistemas de Informacin Administrativos. III. REQUISITOS MINIMOS PARA OCUPAR EL PUESTO Educacin Dos (2) aos de estudios universitarios, poseer certificacin tcnica A+ y Network + o su equivalencia en experiencia en el campo tcnico. Experiencia Un (1) ao de experiencia prestando apoyo tcnico a PC y equipos perifricos. Experiencia en trabajo en equipo. Why Kelly Registered ? By partnering with KellyRegistered IT, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward. About Kelly Registered At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporarynon-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.