Desktop Technician

Desktop Support (Project duration: 3 months.)

• Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs.
• Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for clients PC support; provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients.
• May be required to reload base images on PCs; Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems and network printers.
• Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide on-call level-2 support; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.

QUALIFICATIONS:

• Associates Degree in Computer Science or related discipline: at least one or more years of experience in computer support.
• Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment.
• Strong command of written and oral communication in English.

Project duration: 3 months.

 

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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