Guest Services Supervisor

POSITION OBJECTIVE

The Guest Service Supervisor is responsible for daily supervision of the Bell /Valet team and will assist also with MOD shifts
ESSENTIAL JOB FUNCTIONS

-Oversee all Guest Service areas as a whole for appearance, function, and safety concerns.
-Responsible for documentation such as goal setting, evaluations and coach and counsels.
-Promotes company and departmental values and policies.
-Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and adding personal recommendations and touches to achieve maximum customer satisfaction.
-Consistently maintains a positive attitude toward the company, guests, and colleagues.
-Trains employees to provide a high level of proactive service, meeting at all times the standards set in alignment with Forbes and AAA 5 diamond in all guest interaction, coaches and disciplines, and evaluates employee and monitors performance.
-Consistently looks for ways to improve the guest experience, the department, and the resort as a whole.
-Responsible for the compiling of the weekly schedule as well as monitoring payroll.
-Will assist with MOD shifts as needed.
-Assists other departments when the business level demands it.
-Assists with the compiling of departmental POS and manages the departmental check book as required.
-Assists with complimentary shuttle service for guests when needed.
-Manages and controls the valet parking revenue.
-Organizes monthly departmental meetings.
-Assigns duties to employees and subordinates and observes performance to ensure adherence to resort & company policies.

EDUCATION/EXPERIENCE

-High school or equivalent education required.
-Must be able to speak, read, write and understand the primary language(s) used in the

Work place.

-Must be able to read and write to facilitate the communication process.
-Requires good communication skills, both verbal and written.
-Must possess basic computational ability.
-Must possess basic computer skills.
-General knowledge of the town where hotel is located and its attractions.
-Extensive knowledge of the hotel, its services and facilities.
-At least 2 years previous experience as a Bell Captain is desirable but not essential.

REQUIREMENTS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk, use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move minimum 25 and up to 75 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

-Must be able to work effectively in a stressful environment.
-Must be able to change activity frequently and cope with interruptions.