Member Services Representative

Title: Member Services Representative

Department: Operations

Reports to: Club Manager

FLSA: Non-Exempt

If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls Club (because they don’t judge either), then this may be your dream job!  United PF believes that everyone is a leader.  We define leadership as influence, which is independent of hierarchy and can be used positively regardless of the situation.

What’s your role?

As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgement-free environment.  You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.

Some of your primary responsibilities:

• You will ensure our club is super clean because our members value this and we’re known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• You’ll impress new and existing members when you introduce them to our Black Card amenities. They’re going to want these benefits!
• You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them.  Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
• Be a leader!  Be passionate – love what you do!  Have fun and invite members to do the same!

A few other things we want you to know:

• Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
• United PF offers competitive salaries, medical insurance, PF Black Card membership, plus, a generous 401K matching program.
• United PF is committed to developing our people. Everyone is a leader here. Everyone has influence. We provide world-class leadership development programs.

We would love to hear from people with:

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
• On-time dependability because you know people are counting on you.
• English language; ability to speak, understand, read and write. Bilingual - Spanish helpful.
• High School diploma or GED equivalent.

United PF ("UPF") is the largest developer and operator of fitness clubs under the Planet Fitness brand. United PF operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across more than 160 clubs. UPF is diversely positioned across 14 states-Arizona (37 clubs) and Texas (24 clubs) represent its two largest markets and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck-in acquisitions. United PF is headquartered in Austin, Texas.

United PF is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai.

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of June 30, 2020, Planet Fitness had more than 15.2 million members and 2,059 stores in 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 95% of Planet Fitness stores are owned and operated by independent business men and women.