Crisis Program Assistant – Posting #20-064

Agency Background: Lifeline Connections is a not-for-profit agency that is recognized as a leading behavioral health treatment provider in Washington State, offering a full continuum of care for individuals who have a behavioral health condition. Lifeline Connections' patients receive an unprecedented level of care by highly skilled professionals who know how to help people find and sustain long-term recovery. For over fifty years Lifeline Connections has provided hope, help and healing to thousands of individuals in Washington State and within the Portland, Oregon metro area. Crisis Program Assistant – Posting #20-064 Major Duties: The Crisis Program Assistant works under the supervision of the Program Director and will perform a variety of complex clerical and administrative duties with minimal supervision. Responsibilities may include triaging calls, coordinating communication between team and participants, assisting families and other agencies in getting answers to questions, de-escalating situations, maintaining program expenditures, coordinating admission, and providing general clerical support to staff as assigned. In fulfilling these duties, the incumbent performs the following duties independently: • Coordinate admissions to the Program and maintain census. • Assist with authorizations for billing and payment. • Complete data entry for new admissions in ECR. • Provides a welcoming environment for new participants. • Acts as an advocate for the needs and rights of every person. • Will work as part of a team. • Assures incident reports are initiated and completed according to agency policy • Supports and implements agency policies and procedures. • Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems. • Participate in verbal de-escalation and interventions in emergent situations and be willing to assist other team members as needed to maintain a safe and secure environment. • Collaborate with the team to promote a team culture in which each person’s point of view, experiences, and preferences are recognized, understood, and respected, and in which self-determination and decision-making in treatment planning are maximized and supported. • Other duties as assigned. Requirements: • High school diploma or equivalent required. • Knowledge or experience with individuals experiencing a behavioral health crisis. • Current CPR and First Aid and Food Handlers permit, or ability to obtain one within 90 days. • Good verbal and written communication skills. • Be willing to seek to understand each individual’s unique circumstances and personal preferences and goals and incorporate them into the crisis response to help individuals regain a sense of control. • Have a strong understanding of recovery and resilience, the value of partnerships and individual choice, and the balance between protection from harm and personal dignity. • Interest or experience in working with individuals who are difficult to engage and maintain in traditional behavioral health programs. • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for individuals. • Ability to work effectively with individuals displaying a wide range of unpleasant and/or bizarre behaviors. • Great attendance. • Familiarity with Washington State regulations related to the provision of behavioral health services (RCW 71.05). • This position requires shift work and requires the ability to work within a flexible schedule including weekends and evenings. Salary: DOE Application Process: Submit a cover letter and resume to Human Resources. We will only accept resumes with a cover letter specifying the position title and posting number of the position you are applying for. For more information on this and other positions, please visit our website at www.lifelineconnections.org The Benefits: Lifeline Connections is striving to be your employer of choice by offering our regular/full time employees a generous benefits package. The plan covers over 75% of medical, dental, and vision costs for the employee and all dependents. There are no out-of-pocket costs for co-pays, prescriptions, or deductible under the medical plan. We also have employer paid Short Term Disability, Long Term Disability, Life Insurance and a 401(K) plan that matches dollar for dollar up to 4%. On top of all that, our employees receive approximately 4 weeks of paid time off during their first year of employment (accrual rates increase with years of service), as well as 3 personal holidays and 10 paid holidays per year! Send us your resume and let's talk about you joining our team!