Service Manager

Service Manager Position Summary: We are looking for a Qualified Service Manager that's goal oriented, self-motivated, multi-tasker and has demonstrated leadership skills. As the HVAC Service manager, you will manage skilled trade personnel (HVAC Technicians). Essential Duties: Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production. ?Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits. Resolves customer issues and complaints to ensure customer satisfaction. Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion. Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management. Instructs crews on proper use of materials and quality workmanship. Reviews payroll records to ensure that technicians are paid properly. Prepares and presents quotes for add-on/replacement of equipment, preventive services and/or remediation, on request. Resolves customer issues and complaints to ensure customer satisfaction. Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion. Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management. Instructs crews on proper use of materials and quality workmanship. Reviews payroll records to ensure that technicians are paid properly. Prepares and presents quotes for add-on/replacement of equipment, preventive services and/or remediation, on request. * High School Diploma / GED required. * 10+ years' experience in HVAC service operations required. * Proven success managing skilled trade personnel such as HVAC Technicians. * Education and/or training in any or all of the following: electronic/mechanical systems, HVAC, chillers, boilers, building controls systems. * EPA certified highly preferred. * Driver's License and ability to commute locally in the market to customer sites as needed. Work Hours ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)