Client Care Coordinator

Client Care Coordinator
Company Overview
Are you looking for a position that truly impacts others lives?  Do you want to come to work every day knowing your work is directly helping someone in need in a positive way?  Do you love working with seniors?  You have found what you are looking for!  Home Instead Senior Care® is the world's trusted source of non-medical companionship and home care services for seniors.  Our services include companionship, meal preparation, light housekeeping, medication reminders, laundry, errands, escorting to appointments and personal care.
 
 
Objectives:

• Meet with prospective clients in order to discover their needs, sign them up for service and establish a billing relationship.
• Ensure satisfaction, safety and quality care through regular phone contact with clients and representatives as well as live visits in their homes.

 
Primary Responsibilities:

• Reflect the values of HD Industries, LLC d.b.a. Home Instead Senior Care®.
• Be a point of contact in the office for clients and family members to facilitate problem resolution for client care issues.
• Conduct client/CAREGiver introductions

• Keep sufficient documentation of all relevant phone and in-person contacts with clients, client representatives, CAREGivers and others.
• Responsible for ensuring all Quality Assurance home visits with new clients two-weeks after start of service and every 90-days are scheduled and completed by the due date. Ensure proper maintenance of Client Journals. Collect service records for office file and keep journal stocked with blank forms.
• Maintain all active prospects and client records in ClearCare. Update and inactivate prospect and client files as needed.
• Take phone inquiries from prospective clients, set-up service calls, record client inquiries in ClearCare to enable reporting conversion, closing and referral sources.
• Know about long-term care insurance and how it works to be in a position to advise clients on this topic during care consultations.
• Responsible for maintaining client files scanning into the main shared folder and ensuring the hard copies are in the client file.
• 90-Day audit of client files when home visit is conducted.
• Gain mastery of the following technical systems/processes/resources: Outlook Calendars, Outlook Mail, ClearCare, The Hub, One Drive File Sharing, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Panasonic Phone System, EFax, and more.

 
Secondary Responsibilities:

• Conduct Care Consultations with prospective clients.
  • Requires intimate knowledge of all care consultation paperwork: Client Disclosure Statement, Client Assessment, Service Plan, Service Agreement, Medication Services Agreement and Direct Payment Authorization.

• Assist with on-call duties as needed

• Assist as a backup for weekend care consultations in urgent cases. These care consultations will be scheduled at the discretion of the General Manager.
• Other duties as assigned

 Qualifications:

• Previous experience desired - Licensed Nurse, Social Worker or work experience within senior care is desired. 
• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Ability to quickly build rapport with people of all cultures
• Minimum of one-year experience managing clients Preferred
• Ability to visit client homes in the assigned territory 

Each Home Instead franchise is independently owned and operated.