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Call Center Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Guaynabo, Puerto Rico |
About this job
Job Description
JOB SUMMARY:
Call Center Representative, is an entry-level position, responsible for handling inbound and outbound calls or on-site/face to face counseling, using a telephone line, or a live call inbound/outbound application. While answering or making calls, the communicator must strictly abide to read and facilitate different telephone scripts to address client’s needs, must use headset equipment, a computer, while being in a call center-based environment.
TASKS:
. Deliver prepared Service talks, reading from scripts that describe products or services, to serve consumer questions on health insurance subjects.
. Explain products or services and answer questions from customers.
. Obtain customer information such as name, address, and enter data into computers.
. Record and classifies names, addresses, and reactions of prospects contacted.
. Answer telephone calls from new and existing customers.
. Disposition to read scripts to meet client’s expectations toward customer’s needs.
KNOWLEDGE:
. Language- Spanish – English knowledge of the structure and content including the meaning and spelling of words, rules of composition, and grammar.
. Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
. Telecommunications- Knowledge of transmission, switching, control, and operation of telecommunications systems.
SKILLS:
Speaking- Talking to others to convey information effectively.
Persuasion- Persuading others to change their minds or behavior.
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation- Actively looking for ways to help people.
ABILITIES:
Oral Expression- Ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension- Ability to listen to and understand information and ideas presented through spoken words and sentences on the phone.
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