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Administrative Assistant
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 106 - 27514 Chapel Hill, North Carolina |
About this job
Home Instead Senior Care is changing the face of aging in Chapel Hill. We work to help seniors live their lives on their own terms and in their own homes. We work with their families to free them to be sons and daughters again. When seniors get to the point they need an extra set of hands around the house, Home Instead Senior Care is there. We are changing the face of aging!
We have an immediate opening for someone to join our administrative family.
What do you mean "family?"
We use the word "family" here. We use that word intentionally. We love our caregivers. We believe in our caregivers. We work tirelessly to provide the support our caregivers need to change the world. Whether they are members of the Home Instead Family for one year or ten years, we want everyone who has had a chance to be a part of what we are doing here to be better for that experience. If you are reading this and thinking that it sounds more like a ministry opportunity than a traditional job, you are SPOT ON!
But what is a "First Impressions and Communications Coordinator?"
At Home Instead Senior Care, we work to exceed the expectations of everyone we encounter. That means every single member of our team is charged with the same job- to change the world one senior at a time. Every person we meet, every person we speak with on the phone, every stressed out family member who reaches out for help, gets our very best- every day. As a Communications Coordinator, your role is split among four basic domains:
1. Caregiver- We are all caregivers. We all provide in-home, non-medical care for seniors. As a FICC, you are our first line of defense if a caregiver should need to call out of work at the last minute. At Home Instead, we are where we say we are going to be when we say we are going to be there. You are a functional piece of keeping that promise. If you have a passion for serving seniors, enjoy an ever-changing work environment, and can blend into any situation we would love to meet you.
2. Client/Caregiver Introductions- Making sure that our caregivers get off on the right foot is a top priority. As a FICC, you are responsible for creating a gold-standard level introduction experience for our caregivers and their new clients. This requires someone who is a natural people person with an energetic but yet reassuring demeanor. If that's you, we would love to meet you.
3. Phone Triage- When a client's family member calls in because they are at the end of their emotional rope, would they be glad they got you on the line? When a caregiver is facing a difficult situation and they don't know what to do, would you be the person to help walk them through the steps to find an answer? When someone calls in and they just need to let off some steam, are you able to listen empathetically without taking it personally? If you are a yes to the previous questions, we would love to meet you.
4. Logistics- We are a relatively small office but it is amazing the amount of information that flows through us each day. We need someone to help bring order out of chaos. We need someone who is attentive to even the most minute detail and makes sure that when it comes to the care of our staff and our clients- nothing is left to chance. If you are the type of person who spellchecks your text messages before you send them, we would love to meet you.
While there is soooooooo much more to this job and to what we do at Home Instead, we are a company who's level of excellence is born out of a service-minded culture. Each of us feels called to make a difference in the world around us. As a result of that shared vision, we enjoy a work environment like no other. If you are looking for more than a job, then we would love to meet you.
If you are tired of looking at work as nothing more than a way to earn a paycheck, if you want to be a part of something truly amazing, if you want to love coming to work every day, then we would love to meet you.
Interested candidates should submit a resume and cover letter describing a time when they went above and beyond what was asked of them. What is it about you that makes a difference?
We look forward to meeting you.
An Ideal Candidate Would Have:
We have an immediate opening for someone to join our administrative family.
What do you mean "family?"
We use the word "family" here. We use that word intentionally. We love our caregivers. We believe in our caregivers. We work tirelessly to provide the support our caregivers need to change the world. Whether they are members of the Home Instead Family for one year or ten years, we want everyone who has had a chance to be a part of what we are doing here to be better for that experience. If you are reading this and thinking that it sounds more like a ministry opportunity than a traditional job, you are SPOT ON!
But what is a "First Impressions and Communications Coordinator?"
At Home Instead Senior Care, we work to exceed the expectations of everyone we encounter. That means every single member of our team is charged with the same job- to change the world one senior at a time. Every person we meet, every person we speak with on the phone, every stressed out family member who reaches out for help, gets our very best- every day. As a Communications Coordinator, your role is split among four basic domains:
1. Caregiver- We are all caregivers. We all provide in-home, non-medical care for seniors. As a FICC, you are our first line of defense if a caregiver should need to call out of work at the last minute. At Home Instead, we are where we say we are going to be when we say we are going to be there. You are a functional piece of keeping that promise. If you have a passion for serving seniors, enjoy an ever-changing work environment, and can blend into any situation we would love to meet you.
2. Client/Caregiver Introductions- Making sure that our caregivers get off on the right foot is a top priority. As a FICC, you are responsible for creating a gold-standard level introduction experience for our caregivers and their new clients. This requires someone who is a natural people person with an energetic but yet reassuring demeanor. If that's you, we would love to meet you.
3. Phone Triage- When a client's family member calls in because they are at the end of their emotional rope, would they be glad they got you on the line? When a caregiver is facing a difficult situation and they don't know what to do, would you be the person to help walk them through the steps to find an answer? When someone calls in and they just need to let off some steam, are you able to listen empathetically without taking it personally? If you are a yes to the previous questions, we would love to meet you.
4. Logistics- We are a relatively small office but it is amazing the amount of information that flows through us each day. We need someone to help bring order out of chaos. We need someone who is attentive to even the most minute detail and makes sure that when it comes to the care of our staff and our clients- nothing is left to chance. If you are the type of person who spellchecks your text messages before you send them, we would love to meet you.
While there is soooooooo much more to this job and to what we do at Home Instead, we are a company who's level of excellence is born out of a service-minded culture. Each of us feels called to make a difference in the world around us. As a result of that shared vision, we enjoy a work environment like no other. If you are looking for more than a job, then we would love to meet you.
If you are tired of looking at work as nothing more than a way to earn a paycheck, if you want to be a part of something truly amazing, if you want to love coming to work every day, then we would love to meet you.
Interested candidates should submit a resume and cover letter describing a time when they went above and beyond what was asked of them. What is it about you that makes a difference?
We look forward to meeting you.
An Ideal Candidate Would Have:
* A servant's heart.
* A passion for people.
* Experience working with and caring for seniors.
* A kind yet resolute disposition.
* The ability and willingness to work successfully in any care environment.
* The ability to stay poised under pressure.
* Common sense.
* A meticulous attention to detail.
* A professional appearance and demeanor.
* A "How Can I Help?" attitude.
* The ability to effectively communicate well in person and on the telephone. Must be congenial and patient.
* The ability to get along well in a team environment and have good working relationships with the CAREGivers, management, office staff, and the franchise owner..
* Interpersonal skills as well as sound judgment and good decision-making skills.
* Discretion, integrity, fair-mindedness consistent with our company standards, practices, policies, and procedures.
* The ability to perform duties in a professional office setting and be able to operate office equipment.
.
* A passion for people.
* Experience working with and caring for seniors.
* A kind yet resolute disposition.
* The ability and willingness to work successfully in any care environment.
* The ability to stay poised under pressure.
* Common sense.
* A meticulous attention to detail.
* A professional appearance and demeanor.
* A "How Can I Help?" attitude.
* The ability to effectively communicate well in person and on the telephone. Must be congenial and patient.
* The ability to get along well in a team environment and have good working relationships with the CAREGivers, management, office staff, and the franchise owner..
* Interpersonal skills as well as sound judgment and good decision-making skills.
* Discretion, integrity, fair-mindedness consistent with our company standards, practices, policies, and procedures.
* The ability to perform duties in a professional office setting and be able to operate office equipment.
.
Check out our website at www.homeinstead.com/106 in our to learn more about what we believe and who we are as a company.
Each Home Instead franchise is independently owned and operated.
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