Tech support IT Help Desk Associate Agent

Job Description US Tech Solutions is seeking a “Tech support IT Help Desk Associate Agent” for a 6 Months Contract position with a client in Dover, NH Job Poster: Kundan Kumar Note: This position will be remote until the offices reopen in 2021. The candidates must sit local to Dover. Training Requirements: Five-week training program instructor lead during core business hours. Training is required and scheduled as full time hours 8:00am-4:15pm EST, Monday-Friday. (Full time hours = 37.5) Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs. Role Responsibilities: Act as a single point of contact via the telephone, email or web for resolution of technology-related issues Document customer requests in call tracking system Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations. Interact with customers and peers to diagnose and resolve problems Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems Support features, functionality, and usage of specific applications Provide Level 1 technical support of low to medium complexity Provide input and update to the technical knowledgebase as necessary Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures Report problems with procedures and makes suggestions for improvements Perform related duties as assigned or requested Role Requirements: Good problem solving skills and decision making ability Technical aptitude with PC literacy Basic knowledge of Windows Operating Systems Ability to learn and apply technical information in a fast-paced, demanding work environment Ability to follow policies and procedures; attention to detail. Ability to accurately type approximately 30 words per minute Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience About US Tech Solutions: Your talent, our opportunities - This is the premise behind US Tech Solutions. You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally. Connect with our talent team today. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com. “US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply." Apply: Interested candidates are requested to send their resume to Kundan at Kundan@ustechsolutionsinc.com