Transfer - Full-time / Part-time

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 

Primary Purpose: The Shift Leader is responsible for the general operations of a store under the control of a Store Manager. This position requires a completion of all the I-trains, ServSafe certification, and certification in Shift Leader Training.

Essential Duties and Responsibilities:

Product Quality

      ServSafe certified

      Practices all safety and sanitation procedures

      Maintain coffee standards

      Utilizes and maintains Redbook

      Maintains donut case standards

      Ensures that bagels are within their 8-hour shelf life

      Ensures product shelf lives are met

      Ensures all products are available

      Understands and executes the donut change over process

Guest Service

      Providing a pleasant and proper greeting

      Properly suggestive selling

      Repeating orders to ensure accuracy

      Payments are handled correctly

      Drive-thru guests receive a total at the speaker

      Providing a 2-part Thank You

      Team Service is used to expedite the process of assembling customer orders

      Drive-thru Service times are met, monitored and logged daily

      Speed and accuracy times are met at both the front and drive-thru

      A sense of urgency is displayed by all

      Deployment chart utilized and completed daily

Cleanliness

      Maintains all customer view areas and restrooms

      Utilizes a cleaning system

      Practices all safety and sanitation procedures

      Demonstrates proper hygiene

      Understands the Dunkin Donut Employee Health Standards

      Ensures the three compartment sink is properly set up

      Ensures sanitizer buckets are at proper concentration levels

      Ensures all foods are dated and FIFO (First in, first out food rotation) is present

      Service area is neat, clean and properly stocked

Supervising Skills

      Assists in maintaining a team atmosphere and motivates team

      Utilizes and practices the LAST process

      Models behaviors outlined in the Pocket Operations Guide

      Utilizes TTM (talk to me)

      Takes Pride in their work

      Has good communication skills

      Patient

      Leads by example

      Takes Initiative

      Uses time productively

      Actively delegates tasks

      Exhibits a sense of urgency

Training and Development

      Assists in training for new product roll outs

      Follows up on new and existing crew members on the daily maintaining of the Redbook

      Continuously gives feedback to team to improve performance

Administration

      Redbook compliance

      Daily tracking of Service times

      Over rings properly executed

      Cash policies properly executed

      Top 25 checklist completion twice daily

      Deployment chart posted and utilized daily

RMT (Retail Management Training) Requirements

      ServSafe or Dunkin Brands Retail Food Safety Course

      Shift Leader

Job Qualifications

      Must be able to fluently speak/read English

      Capable of counting money and making change

      Able to operate restaurant equipment (minimum age requirements may apply)

EEO Statement

It is a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, handicap or disability, genetic information, citizenship, veteran or military status, or any other protected classification under state law with respect to recruitment, hiring, training, promotion and other terms and conditions of employment.

It is the policy of the Company to base employment decisions solely upon an individual's qualifications relating to the requirements of the position for which the individual is being considered. It is also the policy of the Company to recruit, hire, and promote the best qualified persons for all jobs without regard to race, color, religion, sex, national origin, age, handicap or disability, genetic information, citizenship, veteran or military status, or any other protected classification under state law. It is the policy of the Company to ensure that all personnel actions such as compensation, benefits, transfers, layoffs, Company-sponsored training, promotions, terminations and disciplinary actions are applied equally.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.