General Manager 2 - Environmental Services / Custodial - Full-time / Part-time

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo is committed to upholding the spirit and principles of the Rehabilitation Act of 1973 and the 1998 amendment to the Act. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please contact TalentAcquisition.USA@sodexo.com for assistance.

General Manager 2 - Environmental Services / Custodial

Location US-DE-WILMINGTON

System ID 608810

Category Environmental Services / Custodial

Relocation Type No

Employment Status Full-Time

Unit Description

Partner in the fight against viruses in Wilmington!

Sodexo Healthcare has an exciting opportunity for an experienced General Manager 2-Environmental Services in Wilmington, DE.

Sodexo is seeking an experienced Environmental Services General Manager to lead our EVS team at Saint Francis Healthcare in Wilmington, DE. This position functions as the lead manager for the Environmental Services team, which is part of the Trinity Health system. A member of Trinity Health, Saint Francis is an 180-bed acute care facility offering emergency care, cardiology, cancer care, family medicine and women’s health among other services. The successful candidate will function as the hospital department head for environmental services and must have a hands-on management approach, strong floor care experience, have a high emphasis on driving employee engagement, and 3+ years of Sodexo ES Management with a progressive track record. This position will motivate staff and maintain cleaning quality to a very high level, while being seen as a visible leader throughout the hospital. Driving client engagement and patient/employee satisfaction is essential for the success of this role, along with subject matter expertise with TRAKKAR, and Sodexo’s ES UOS is preferred. This hospital director-level position includes oversite of Sodexo managers and a frontline housekeeping team delivering high-quality services at a very dynamic acute healthcare hospital with a focus on patient satisfaction and client relations.

This position supports the hospital mission by providing leadership for our employees in the delivery of a safe and clean environment for our Patients, Customers, and hospital Employees in a variety of settings. The ideal candidate for this position will:

• Have solid understanding of Sodexo ES UOS and demonstrated ability to be part of a management team to align operations accordingly
• Have extensive knowledge/aptitude and demonstrated experience with TRAKKAR and/or SMS (or similar QC/ labor/process management system)
• Exhibit Sodexo’s CARES behaviors (Compassion, Accountability, Respect, Enthusiasm and Service)
• Exhibit drive and dependability; embrace and support a system approach to Environmental Services.
• Have a proven track record of improving Patient, Employee and Customer Satisfaction
• Possess a focus on contract and process compliance
• Deliver superior results by directing and motivating a team of employees to complete assigned responsibilities while delivering exceptional customer service

Preferred candidates will have management experience in Environmental Services, Housekeeping and/or Custodial Services, excellent customer service skills along with strong computer skills desired. Prior experience with Sodexo programs including Web UFS, CARES, ENGAGE and Gold Checks is desired. The ability to support and build relationships with clients, employees and the local community is mandatory.

Position Summary

Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement.
Key Duties
- Establishes safe work environment for clients/ customers/staff.
- Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement
- Fully implement and adhere to the Sodexo Clients for Life process
- Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes.
- Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.
- Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements
- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
- Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments.
- Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions
- Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership
- Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience – 3 years
Basic Functional Experience – 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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