Desktop Field Service Technician

Desktop Field Service Technician Burlington, MA 01803 Job Description Supports computer users with installation of hardware/software and networking components to meet personal computer needs. Win 7 upgrades and deploy of new replacement machines. Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Assists in the design and development of standardized operational management reports to identify issues or monitor computers. Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. Diagnoses and resolves moderate end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process. Participates in the deployment of new software platforms. Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete. Verify with the customer that the problem has been resolved and close case Skill Requirements Working knowledge of computer hardware, software, and terminology. BASIC problem-solving skills. Must have good communication skills. Good organizational skills. Working knowledge of ServiceNow Ticketing system a plus. Good working knowledge of computer imagining process Experience Required 4 years with HS Diploma, 2 years with AA Degree Education Required High School Diploma Education Preferred A+ Certification.