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Technical Support Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Valley city, North Dakota |
About this job
Are You Looking for What-s Next in Your Career?
New Job
New Beginning
New You
Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.
What Your Virtual Work Environment Looks Like
A private workspace with locked door in your permanent residence
Quite environment free of background noise and interruptions
A secure workspace free from cell phones/video devices
Arrangements for dependent care and other obligations
What You-ll Love About Us
Paid training at $13.50
Increase of $1.00 after 90 days
Advisor earning potential up to $17/hour
More family, less traffic
99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training
What You-ll Do Every Day
You-ll interact with customers troubleshooting and resolving technology inquiries and challenges like these:
Resolving username and password difficulties
Troubleshooting email issues
Navigating customers through various apps
Data sharing & synchronization troubleshooting
Verifying proper hardware and software configuration and set up
Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more
Requirements
What We-ll Love About YouExemplary attendance and punctuality
Eagerness to work a 2nd shift, full-time schedule 38+ hour/week
You want a long-term career with growth
Openness to feedback and willingness to improve
Speedy responses and ability to multitask
Familiarity with iOS and/or MacOS, or comparable technology
Ability to go with the flow
Great communication skills
You-re at your best when it matters most
What You-ll Need
High School Diploma or GED
18 years or older
Minimum 6 months of customer service experience
Legal authorization to work in the US
High speed internet service
Why Kelly®?
Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We’re KellyConnect®—and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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