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Part Time (30 Hours) Associate Banker (Market Expansion) Chevy Chase Connecticut Ave. - Washington, DC - Part-time
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 5501 Connecticut Ave NW Washington, District of Columbia |
About this job
?As an Associate Banker at Chase you will be at the forefront of delivering an exceptional customer experience, and will play a vital role in ensuring our Customer Promise comes to life for our clients. You will also play a key role helping customers understand our latest technology banking products, proactively helping them access that technology via multiple self-service ways, while fostering long-lasting, meaningful relationships. This will allow our customers to bank and invest when, where, and how they want.
Responsibilities
You’ll contribute significantly to the success of the branch and helping customers by:
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
Responsibilities
You’ll contribute significantly to the success of the branch and helping customers by:
- Engaging the client by welcoming them with a warm friendly smile and pleasant demeanor, using the client's name whenever possible, and thanking them for doing business with Chase
- Having a passion for helping customers and making clients feel appreciated
- Opening accounts based on type of account and customer needs
- Have expert knowledge in our self-service and digital platform; helping customers learn how to complete their banking needs whenever, wherever, and however they want with these self-service options
- Exhibiting strong customer service skills; presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
- Supporting customers with traditional banking needs and complex service transactions, putting the customer’s needs at the center of everything
- Providing proactive customer outreach to gauge success, and offer new tools to help customers meet their consumer banking and investment goals
- Deliver exceptional customer experience by acting with a customer-first attitude
- Ability to make personal connections, engage customers and always be courteous and professional in a team environment; proactively collaborate with others to help customers
- Strong desire and ability to influence, educate and connect customers to technology
- Exude confidence with clients when sharing product knowledge and solutions
- Help build relationships with customers by connecting them with team members who can help them address their financial needs
- Excellent interpersonal communication skills
- Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
- Professional, thorough, and organized, with strong follow-up skills
- Actively listen to ensure the best way forward is identified for each customer
- Ability to learn products, services and procedures quickly and accurately; deliver solutions that make our One Chase products work together
- Minimum 6 months of customer service experience
- High school diploma or GED equivalent required
- Ability to pay close attention to detail; excellent time management
- To be considered for this role, you may be required to complete a video interview powered by HireVue
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.