Medical Program Coordinator and Medical Director - Full-time / Part-time

This Nurse is a member of the White Bird Community Health Team. The qualified nurse will have experience supervising staff and providing nursing care to patients with acute and chronic conditions at the White Bird Medical Clinic and other community partner sites.

Pay and Benefits:

This position is being hired for up to 36 hours/week, and the salary is equivalent to $30.00/hr.

Responsibilities:

• Guide, organize and support the Community Health teams in caring for patients in a variety of community settings via telemedicine and face to face visits.
• Supervise White Bird Community Health staff and manage daily clinic functions.
• Perform patient triage both face to face and via the phone. Assess and prioritize patients’ need for care including referral to local Emergency Departments, Urgent Care, and/or White Bird Medical for a provider or nurse visit. Provide advice, written resource information, and or referrals to address social determinants of health and medical care not addressed at White Bird Medical.
• Utilize the nursing process, standing orders and nursing protocols to complete “nurse visits” that include a history, physical, assessment and plan.
• Act as liaison between White Bird Community Health, patients, and community medical agencies & diagnostic facilities to ensure quality and continuity of care.
• Assist Front Office Reception including help with managing patient appointments and scheduling, acting as a resource for clinical questions.
• Collaborate with all White Bird Medical teams – behavioral health, referral, front desk, providers, medical assistants, scribes, Health Links.
• Participate in continuous improvement of procedures, policies and materials affecting the Community Health Clinic and its patients
• Ability and willingness to work in an EMR (electronic) environment and to meet or exceed the documentation requirements required to meet Meaningful Use and other clinical quality benchmarks required by our grant funders and clinic accepted initiatives.
• Provide support to volunteer and staff providers by rooming patients, assisting with procedures, assisting with following clinic policies, and ensuring EHR documentation at the completion of shift.
• Complete White Bird Employee Orientation (NVT)

Requirements:

• Minimum 2 years experience working as an RN with experience in the delivery of care in a Primary Care Clinic, Urgent Care, Walk In Clinic, or Emergency Room.
• Experience in trauma informed care and harm reduction.
• Ability to work with a wide range of patients including low/no income, LGBTQ+, and homeless adults
• Willingness to participate in continuing education
• Ability to work effectively with minimal supervision
• Experience supervising medical staff.
• Strong computer skills. The ability to send and receive email, write documents in MS Word, look up information on the internet, and use the EHR system
• Maintain current BLS and complete annual blood borne pathogen training
• A SENSE OF HUMOR.

Preferred:

• Bilingual in English and Spanish
• Minimum of two years experience in primary care medical practice
• Experience working in a consensus environment

Accountability:

This position reports to the Medical Director.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

White Bird Clinic programs currently utilize different software systems to manage client record-keeping (NextGen, OWITS, FileMaker Pro, and Daisy). We are in the process of transitioning to an integrated, single database Electronic Health Record system (EHR) across the agency. This transition is expected to be completed by 2021. The EHR Specialist provides technical support for the transition, and on-going support for the new EHR once it is in place. Technical support will include configuring, updating, and maintaining systems; help staff improve and manage their workflows; help staff better utilize software features. Two positions are currently being offered, one in the White Bird Medical Clinic, which currently uses, NextGen, and the other serves White Bird’s Behavioral Health and Crisis Programs, where NextGen will be rolled out next. These positions are part of the Admin-IT team and support EHR use across the agency.

These positions are being hired for 40 hours weekly.

About White Bird Clinic:
White Bird Clinic is a non-profit collective, organized to enable people to gain control of their social, emotional, and physical well-being through direct service, education, and community. In 1969, a small group of student activists and concerned practitioners founded White Bird to provide crisis services and free medical care to counter-culture youth in Eugene. Having grown continuously for fifty years, White Bird Clinic now has ten programs, over 200 staff members, and more than 400 volunteers. In response to burgeoning community need, White Bird is expanding its medical, dental, behavioral health, addiction treatment and crisis services including CAHOOTS, a nationally recognized mobile crisis intervention program. We provide trauma-informed care in a Patient Centred Medical Home (PCMH) environment, coordinating care for our clients across programs.

Pay and Benefits:
$22.00 per hour with dental & medical insurance plus sick, vacation and holiday pay.

Responsibilities:

EHR Support (65%)

• Work with EHR vendor, third party vendors, and White Bird IT Staff to optimally develop, install, configure and maintain interfaces and applications.
• Configure application and system settings to meet the needs of the program and staff members.
• Coordinate with third-party vendor to design custom templates (forms for entering and tracking patient information) and reports as needed.
• Develop continuous quality improvement processes using internal data sources and assisting in data validation.
• Collaborate with EHR team members, White Bird IT and program staff, and third-party vendors to develop, evaluate and execute improvement projects on an ongoing basis.
• Create reports and/or work with application vendors to create/modify/edit reports that meet clinical, business and compliance needs.
• Manage privileging and permissions in the EHR and related systems.
• Open support requests with EHR and third-party vendors when needed.
• Ensure compliance with HIPAA, CMS, and other regulatory requirements.
• Evaluate new EHR-related products available to White Bird Clinic for applicability, value, and usability.
• Build and maintain data warehouse to be used for internal and external reporting.
• Collaborate with White Bird staff to prepare finalized tables ready for submission into the HRSA Electronic Handbook (EHB) and facilitate patient demographics and clinical outcome reporting as defined and requested by HRSA

EHR Training (25%)

• Provide direct support and troubleshooting to users as necessary
• Become familiar with the workflows of clinical and support staff that utilize the EHR
• Participate and assist in employee EHR training
• Provide support to development team, including consultants by assessing whether end user issues are caused by a defect/deficiency requiring development work or whether further end user training is needed
• Act as a Clinic-wide superuser for White Bird Clinic
• Participate in teams that review workflows for efficiencies (how to use the EHR to reduce work) and to enhance grant/State/National requirement compliance
• Build rapport and promote teamwork by maintaining a professional and positive attitude in the work environment, working to maintain open and professional lines of communication with end users and colleagues

Other (10%)

• Attend weekly staff meetings as well as additional meetings as scheduled.
• Cross train with the other EHR specialist on a quarterly basis to provide vacation, sick and other coverage
• Other responsibilities as assigned

Requirements:

• Software configuration experience
• Experience with software testing and testing environments
• Two years EHR desktop support experience or equivalent
• Ability and desire to learn new technology products
• Ability to work independently, taking initiative to start projects, and autonomously solving problems
• Strong analytical, language and organizational skills
• Strong written and oral communication skills, with an emphasis on communicating effectively about technology to all levels of users
• Knowledge of and familiarity with the health care and/or social services field, including patient care and practice management

Preferred:

• NextGen system administration experience strongly preferred. In lieu of NextGen experience, other EHR, EDR and practice management system administration experience strongly preferred
• Post-secondary education in computer science, health information, or health care related field
• Experience with database (MS SQL) applications
• Experience working in or desire to work in a consensus environment
• A sense of humor

Accountability:

• This position reports to Admin and IT Teams and also works very collaboratively with all Program Coordinators and their Departments.
• This position has a six-month probationary period. All new staff will be required to attend New Volunteer Training, to be discussed in interview.

We are growing to meet the community need! We are currently accepting applications for the following positions!

• Community Health Assistant (6-Month Temporary Position): The qualified applicant will be versed in managing a diverse group of clients while supporting them to access and participate in telehealth appointments, Covid-19 testing & walk-in patient care. Learn more…
• Community Health Clerk: General clerical duties including data entry, scanning, copying, organizing, faxing, filing, research, etc. (6-month Temporary, 40/hrs weekly) Learn more…
• Community Health Nurse (6-month Temporary Position): This Nurse is a member of the White Bird Community Health Team. The qualified nurse will have experience supervising staff and providing nursing care to patients with acute and chronic conditions at the White Bird Medical Clinic and other community partner sites. Learn more…
• Community Health Project Manager: Help us to manage a complex network of communication with multiple vendors and internal groups, create and maintain a project plan, and assist the Medical Program Coordinator with defining project scope, setting milestones, and deadlines. (6-month Temporary, 20/hrs weekly) Learn more…
• Director of Consulting: Experience in program development and related consulting with communities looking to replicate White Bird Clinic services. At least one year’s experience in national media relations and large group public speaking, consulting, and outreach with community organizations, political leaders, and public safety infrastructure. Learn more…
• Electronic Health Records Specialist: White Bird Clinic programs currently utilize different software systems to manage client record-keeping (NextGen, OWITS, FileMaker Pro, and Daisy). We are in the process of transitioning to an integrated, single database Electronic Health Record system (EHR) across the agency. This transition is expected to be completed by 2021. The EHR Specialist provides technical support for the transition, and on-going support for the new EHR once it is in place. Technical support will include configuring, updating, and maintaining systems; help staff improve and manage their workflows; help staff better utilize software features. ) Learn more…
• LCSW – Medical/Behavioral Health Integration: This position is responsible to operate in a consultative role within our primary care team; provide recommendations regarding behavioral interventions to the referring primary care providers; and conduct brief interventions with referred patients on behalf of the referring primary care provider (PCP). Learn more…
• Psychiatric/Mental Health Nurse Practitioner (PMHNP): This position operates as a part of the medical clinic’s Behavioral Health Team as the team’s onsite prescriber. The PMHNP is responsible for providing psychiatric/mental health medication management services to our medical clinic’s patients and consulting with the other medical clinic providers regarding their patient’s behavioral health needs. Learn more…
• SDoH / Health Links Specialist: Help us to define and develop a Health Leads  based program in our safety net medical clinic. We will partner with academic institutions, community social service agencies, and primary care providers to help redefine “health care” to include access to food, housing, and other basic resources as an essential part of patient care for our homeless and low-income patients. Learn more.. .

National Health Service Corps (NHSC) Loan Repayment Program

White Bird is an approved National Health Service Corps (NHSC) site in a Health Professional Shortage Area of greatest need. The National Health Service Corps (NHSC) offers tax-free loan repayment assistance to support qualified health care providers who choose to take their skills where they’re most needed.

Accepted participants may serve as primary care medical, dental, or mental/behavioral health clinicians and can choose to serve longer for additional loan repayment support.

Priority consideration is given to eligible applicants whose NHSC-approved site has a HPSA score of 26 to 14, in descending order. Eligible applicants may receive up to $50,000 in loan repayment for an initial service commitment until funding is exhausted.

White Bird Clinic’s HPSA Scores

• Primary Care: 18
• Mental Health: 22

Students to Service Loan Repayment Program

Medical (MD or DO) and dental (DDS or DMD) students may earn up to $120,000 in their final year of school through the Students to Service Loan Repayment Program  (S2S LRP). Students must commit to serving at least three years at an approved NHSC site in a Health Professional Shortage Area of greatest need.

Oregon Health Care Provider Incentive Loan Repayment

Oregon Health Care Provider Incentive Loan Repayment (OAR 409-036) was established by the Oregon Legislature to help support underserved communities in their recruitment and retention of high quality providers who serve patients regardless of their source of coverage (Medicaid, Medicare, private etc.) or ability to pay. In exchange for service at a qualifying practice site, participants receive funds to repay qualifying educational loan debt. Read more…

The qualified applicant will be versed in managing a diverse group of clients while supporting them to access and participate in telehealth appointments, Covid-19 testing & walk-in patient care.

Job Description

Responsibilities:

• Maintaining a calm welcoming environment at the White Bird Community Health sites.
• Screen patients for Covid-19 symptoms prior to appointments.
• Support patients complete the telehealth/Covid-19 registration and visit process
• Troubleshoot IT barriers and complications with the technical equipment
• Assist in examinations as needed by the Providers
• Providing information and referral for patients to community and other White Bird programs as needed
• Clean the telehealth booths and testing stations based on infection control principles and clinic policy after each appointment
• Communicate ideas for innovations and report challenges to the Medical Program Coordinator
• Participate as a member of the White Bird Collective including attending weekly Medical Program meetings

Requirements:

• 2 years of combined medical training and experience – EMT-B, EMT-I, Certified Medical Assistant
• Knowledge of infection control principles
• Skilled in conflict resolution and trauma informed care
• Maintain patient confidentiality in an unconventional medical/behavioral health setting
• Experience and passion for serving diverse and/or underserved populations
• Adept working with multiple computer programs – Electronic Health Records, Word, Email, Teleconferencing
• Strong time management and self-management skills with a high degree of flexibility and self-direction
• Willing to work collaboratively with a variety of care teams
• Complete White Bird New Volunteer/Staff Training
• A sense of humor!

Preferred:

• Bi-lingual English and Spanish
• Knowledge of NextGen Enterprise PM and Enterprise EHR
• Current medical professional license or certification
• Experience in working in a consensus environment

Pay and Benefits:

This position is being hired for up to 20 hours weekly at a rate of $18/hr.

Qualifications: Experience in program development and related consulting with communities looking to replicate White Bird Clinic services. At least one year’s experience in national media relations and large group public speaking, consulting, and outreach with community organizations, political leaders, and public safety infrastructure.

Job Duties

• Solicit and manage consultation requests.
• Support and/or facilitate presentations, site visits, field and classroom training, and program development seminars in collaboration with relevant agency staff.
• Develop project budgets and consultation quotes. Coordinate with Fiscal department on invoicing and receipt of income.
• Build and maintain relationships with local, national, and international coalitions and advocacy groups.
• Collaborate with community leaders and politicians on legislation and initiatives at local and national level.
• Engagement in WB Clinic Consumer Advisory Board.
• Presence as speaker at relevant conferences and/or support of agency staff attending for presentations, pursue additional speaking opportunities for agency representatives.
• Work closely with Fiscal, Fundraising, Executive staff, and ProCos on identifying opportunities for diversified program funding, support donor relations.
• Technical advisory support for existing programs in other cities.
• Engagement in and support of local community outreach for WB Clinic operations.
• Support of clinic department special projects planning and implementation.
• Support development of training resources and educational opportunities for WB staff.
• Reports to White Bird Clinic Core Admin Team.
• Must complete 6-month probation.

Hours: 40/week

Pay: This is an hourly rate position, pay is dependent on experience.

This position operates as a part of the medical clinic’s Behavioral Health Team as the team’s onsite prescriber. The PMHNP is responsible for providing psychiatric/mental health medication management services to our medical clinic’s patients and consulting with the other medical clinic providers regarding their patient’s behavioral health needs.

Pay and Benefits:

This position is being hired for up to 20 hours per week, and the salary is equivalent to $65/hr.

Job Description:

Responsibilities:

• Provide psychiatric medication management for patients who are also being seen by the clinic’s primary care providers; Assess, evaluate, diagnose, prescribe, and follow up with Clinic’s mental health patients.
• Comply with evidence-based standards of care.
• Review lab results and process medication refill requests.
• Participate in clinical care coordination, consults, and case management with members of the integrated primary care-behavioral health team.
• Utilize the Electronic Health Record (EHR) system (NextGen) effectively to meet or exceed the documentation requirements to meet clinical quality benchmarks required by our grant funders and clinic-specific initiatives.
• Contribute to the continuous improvement of procedures, policies and materials affecting the Medical Clinic and its patients.

Requirements:

• Current Oregon License for Psychiatric-Mental Health Nurse Practitioner.
• Current DEA Controlled Substance Registration Certificate.
• Eligibility for provider status with Medicaid, Medicare, and any private insurance companies with whom the clinic contracts.
• Working knowledge of state health care laws and licensing board regulations.
• Ability to be insured by the clinic’s Professional Liability Insurance provider.
• Ability to provide clinical services to our patients in person & by telehealth from our 1400 Mill Street location.
• Ability and willingness to deliver services using trauma-informed, client-centered, and harm reduction practices.
• A commitment to providing culturally sensitive care to all patients regardless of housing, income, race, disability, transgender, gender diverse and LGBTQ+ status.
• Willingness to participate in continuing education.
• Ability to work effectively with minimal supervision.
• Strong computer skills; Outlook, Word, Excel and EHR experience.
• Maintaining current BLS and complete annual blood borne pathogen training.
• A sense of humor!

Preferred:

• Bilingual in English and Spanish.
• Minimum two years providing medication management services in a medical practice.
• Experience working in a consensus environment.

Accountability:

• This position reports to the Medical Director.
• This position is subject to a 6-month probation period.

This position is responsible to operate in a consultative role within our primary care team; provide recommendations regarding behavioral interventions to the referring primary care providers; and conduct brief interventions with referred patients on behalf of the referring primary care provider (PCP).

Responsibilities:

• Maintains a visible presence to the PCPs during clinic operating hours.
• Is available for “curbside” consultation by being in the clinic or available by phone.
• Is available for same day and scheduled initial consultations with patients referred by PCPs and PMHNPs.
• Provides a range of services including screening for behavioral health conditions, assessment and intervention to help patients improve their medical conditions. Conducts risk assessments, as needed.
• Assists in the development of the clinic’s behavioral health program and its integration into primary care including but not limited behavioral health focused practice protocols, group and individual visits, and classes.
• Maintains an up‑to‑date library of patient education materials for commonly seen problems. Identifies, reviews, and modifies educational materials for literacy level and cultural appropriateness.
• As a member of the Clinic’s crisis response team, assists Primary Care Providers with patients in acute crisis when requested.
• Facilitates and tracks referrals to specialty MH/SUD services, and when appropriate, support a smooth transition from specialty MH/SUD services back to primary care.
• Prepares brief consultant notes for the medical chart that explain assessment findings, interventions delivered, and recommendations made to the PCP.
• Maintains clinical records and other necessary paperwork in a timely manner to comply with all administrative regulations.
• Aids in capturing program evaluation and fidelity measures.
• Attends clinic meetings as requested by Medical Director and Medical Program Coordinator.

Requirements:

• Maintains Licensure for Oregon LCSW.
• Ability to qualify for Oregon Qualified Mental Health Professional (QMHP) credentialing requirements as required by Oregon Administrative Rules (OARs) 309-019-0125.
• Ability to work with a wide range of patients including low/no income, and homeless adults.
• Willingness to participate in continuing education.
• Ability to work effectively with minimal supervision.
• Willing and able to document in our NextGen EHR.
• Complete annual blood borne pathogen training, yearly TB screening, and HEP B (vaccine series or titers).
• Willing to go the extra mile (or longer)
• Complete confidentially agreement
• Complete new employee orientation
• A SENSE OF HUMOR!!

Preferred:

• Bilingual in English and Spanish
• Veteran
• CADC or other experience in substance abuse treatment methodologies.
• Experience working with clients with dual diagnosis
• Experience in working in a consensus environment
• Experience working with Electronic Health Records, especially NextGen EHR.

Accountability:

This position reports to the Medical Operations Manager.

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

Define and develop a Health Leads based program in our safety net medical clinic. We will partner with academic institutions, community social service agencies and primary care providers to help redefine “health care” to include access to food, housing, and other basic resources as an essential part of patient care for our homeless and low-income patients.

Responsibilities:

Social Determinants of Health Specialist (50%)

• Provide Insurance Assisting (OHP) services for patients at Medical.
• Provide limited SHIBA-style Medicare assistance for patients with Medicare at Medical.
• Assist patients with accessing social services to improve their ability to meet their medical treatment goals.
• Assist providers in understanding the resources available to their patients to better formulate effective treatment plans for their patients.
• In conjunction with White Bird’s Helpbook! project, develop and maintain a resource database of current social services resources in Lane County.

Healthlinks Specialist (50%)

• Using the model developed by Health Leads’, work with the Medical Program Coordinator and Medical Director to design and implement a program which uses volunteers to support supporting our patients to access available local social services to support their medical treatment goals.
• Oversee, train, develop, and motivate a team of undergraduate student volunteers to provide direct service.
• Collaborate on design and implementation of standards for quality short term case management.
• Communicate innovations and challenges to the Medical Program Coordinator and other program staff.
• Monitor and facilitate volunteers’ communication with health care providers.
• Ensure volunteers’ compliance with the program’s performance and reporting standards.
• Manage limited client caseload to ensure continuity of Health Leads services during breaks in the academic calendar and appropriate management of complex cases.
• Participate as a full member of the clinic team, including attending program meetings and acting as a resource for Clinic staff on the Health Leads project.
• Ensure and track high quality service delivery. Report data outcomes to the program on a monthly basis.

Requirements:

•  2-3 years of relevant experience required.
• Ability to work evenings and weekends as required to serve a student population
• Passion for White Bird’s mission and serving homeless and low/no income patients
• Demonstrated experience successfully leading and managing a team of predominantly college age volunteers
• Excellent interpersonal and communication skills
• Strong organizational, time management and self-management skills, attention to detail, and a high degree of flexibility and self-direction
• A sense of humor!!

Preferred:

• Experience in working in a consensus environment
• Bi-lingual English and Spanish
• Proficient in Microsoft Office especially Word, Excel and PowerPoint
• Proficient or quickly able to learn NextGen EHR Data Entry and Reporting tools
• Knowledge or experience of the Patient Centered Primary Care Home model

Accountability:

This position reports to the Medical Program Coordinator

NOTE: All positions at White Bird Clinic have a minimum 6-month probationary period.

Compensation:

The salary starts at $17/hr and goes up to $18/hr after the successful completion of a 6-month probation. Up to 40 hours per week.

To access CAHOOTS services for mobile crisis intervention, call police non-emergency numbers 541-726-3714 (Springfield) and 541-682-5111 (Eugene).

To access our 24/7 Crisis Services Line, call 541-687-4000 or toll-free 1-800-422-7558.