Field Service Representative

jobid-R6847-Olympia IF YOU ARE A CURRENT MOTOROLA SOLUTIONS EMPLOYEE, PLEASE CLICK THIS LINK TO APPLY THROUGH YOUR WORKDAY ACCOUNT. COMPANY OVERVIEW At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. DEPARTMENT OVERVIEW Provide Field Operations technical support to U.S. Army, U.S. Air Forces & U. . Navy Enterprise Land Mobile Radio networks covering but not limited to the following countries: Germany, Belgium, United Kingdom, Spain, and Italy, Kuwait, Afghanistan, UAE & Africa. Provide technical integration, service, and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers. JOB DESCRIPTION **YOU WILL BE WORKING IN IDSTEIN, GERMANY** DUTIES OF THE FIELD SERVICE REPRESENTATIVE IN THIS EMEA AREA OF OPERATIONS INCLUDE THE FOLLOWING: * Provide expertise and collaboration to customer personnel in support of Land Mobile Radio (LMR) systems in general to the European based U.S. Army, U.S. Air Forces & U.S. Navy Enterprise Perform installations and removals of trunked and conventional LMR systems and assigned support locations include but are not limited to the following countries: Germany, Belgium, United Kingdom, Spain, Italy, Africa, & Greece Client focused behavior and services, externally to clients and internally to colleagues and contact partners including on time delivery * Exercise multi-tasking skills when managing multiple systems and applications during customer interaction Support the entire communication needs of the customer by championing the complete Motorola Service and Sales portfolios Customer Resolution Support The employee shall communicate project updates to the customer and resolve minor administrative actions (an administrative action is not having access to a room for work to start or continue). * Project related issues (Customer wants to change the scope of the project), shall be reported directly with the employees supervisor Operate and maintain equipment required to support trunked and conventional LMR systems Maintain/program/optimize/troubleshoot/repair radio repeaters, portable radios, mobile radios, base stations and dispatch/communications consoles and all related ancillary subscriber equipment required to support both trunked and conventional LMR systems. * Manage and resolve escalated customer issues to successful resolution Employee must be able to receive, review, diagnose customer LMR equipment, determine the fix and repair actions for the LMR equipment, repair, test and calibrate the customers equipment back to OEM standards, document the receipt, repair, and calibration. * Communicate directly with customers on assigned projects, assigned to; AOR Communicate with FSE team members and related departments. ADDITIONAL REQUIREMENTS: * Certified technician or equivalent qualification at area of industrial engineering Minimum of 7+ years experience in an international industrial company * Strong knowledge with Motorola Solutions P25 Trunking Network Systems Strong knowledge of communications systems with the ability to interface with the customer technical representatives and provide (directly or indirectly) appropriate technical support Solid Skills and Abilities * Solid working knowledge of Motorola radio systems and their application by customers . See job URL for more information and EOE statement. For more details see online:URL Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.