Desktop Support/Helpdesk

Description: Interview Type: Skype *** Very long term project; initial PO till 1/2021, expect to go for 4+ years *** W2 hourly contract only; no c2c or 1099 *** • Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues. Provided documented service procedures for all resolutions. • Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices). • Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, Microsoft SharePoint, Active Directory, VOIP, business and custom applications. • Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or newer, etc.). • Perform printer installations and toner replacement activities. • Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint) Minimum Qualifications: • Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients, questions, complaints, and/or providing information. Bachelor’s Degree from an accredited college or university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus. • Demonstrate excellent interpersonal, oral and written communication skills. • Imaging machines (Dell/Win 10) and Inventory Management experience is desired • Demonstrated experience working in ITIL Service Management organization is a plus. Additional Skills: • Technically competent with knowledge of systems management, development and implementation methods and infrastructure. • Demonstrated experience working in ITIL Service Management organization and ServiceNow experience is a plus. CCNA (Cisco Certified Network Associate). • Excellent problem-solving skills required. Required Skills: 2 years of Desktop Support - Windows 7/10, Office 365, Adobe Professional Active Directory Printer support, including toner replacement, and Print server administration Desktop Imaging Management Inventory Management and Support Good customer service, personable desk side engagement, and overall good customer support interaction Highly Desired Skills 2 years of: SharePoint Support Service Now incident reporting