Manager of ADR Group Filings West

Overview The Manager of ADR Group Filings is responsible for supervising Case Administrator(s) and applies a high level of understanding of analysis and application of ADR processes, case administration rules and procedures, and case administration policies in the administration of arbitration cases. The AAA was named one of the best 50 nonprofits to work for in the USA. We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, student loan repayment program, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits. Responsibilities Manages group filings and assists with assigned cases within the scope of the AAA rules and procedures, with decision-making authority and the exercise of independent judgment and discretion for case issues. Collaborates and works with group filing team(s) regularly. Works with other members of the organization, including cross divisionally. Able to manage time accordingly. Delivers high level of professional client service on assigned caseloads. Able to prioritize work and set priorities. Understands content of the various rules and can evaluate their application to different cases. Prioritizes and assesses workload making appropriate assignments to staff to ensure work is completed efficiently. Proactively identifies case and client issues. Uses analysis and experience to take appropriate action to resolve case problems, including responding to client complaints and concerns. Makes reliable independent decisions that are consistent with established policies. Monitors team caseload and daily activities. Able to resolve issues without the assistance of direct supervisor. Regularly meets and communicates with the team, direct supervisor and division to give feedback and recommendations regarding various issues, as well as discuss any new or different practices. Consistently maintaining an efficient flow of information. Understands the responsibilities of arbitrators and give feedback to appropriate staff, evaluate arbitrator removal requests and challenges, identify trends and recommend areas for panel recruitment when a deficiency exists. Communicates with parties and mediators in a timely, courteous manner in a way designed to expedite the process within the scope of the AAA rules and procedures and provide fast, effective and fair service to clients. SUPERVISORY RESPONSIBILITIES Directly supervises 1-8 employees; Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Education & Experience: Bachelor’s degree in a business related discipline; 2 years of experience in a leadership or supervisory role; 3 years of experience in a client service, corporate or legal industry; or an equivalent combination of education and work experience. Reasoning Ability: Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions. Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs. Computer Skills: Intermediate proficiency with Microsoft Word, Excel, Outlook and web based case management software. The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. PI121136948 Apply Here