Collector

General Purpose of the Position

In this role, the Collector will use various methods to collect monies due on delinquent accounts, including handling a high volume of inbound and outbound calls, texts and emails. Follows-up on delinquent accounts, updates and maintains accurate notes and related information in the loan system.

Responsibilities

• Conduct research by skip tracing accounts in order to locate customers
• Process red flag accounts such as abandon vehicles, impounds, car breakdowns
• Work accounts past due more than 60 days and handle customer inquiries
• Provide updates on assigned accounts; Maintain records of all contact with customers
• Update insurance expiration information
• Providing administrative support to dept staff including customer and vendor correspondence and maintenance of departmental files and supplies
• Prepare and file repossession paperwork and reports
• Compiles reports for management as directed
• Other duties as assigned

Requirements

• Previous work experience in customer service, sales, collections or related field
• Excellent knowledge of collection processes; Firm but fair
• Excellent verbal communication, negotiation and excellent people skills
• Outstanding phone etiquette; problem solver
• Detail oriented, dependable, reliable
• Proficient computer skills; Microsoft Office for Windows
• Proficient mathematical skills;
• Ability to deal with impolite customers
• Must be bi-lingual (Spanish)

PM19