Healthcare Customer Service Agent $14! - Full-time / Part-time

Job Summary
Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patient's suggestions and complaints.

Job Responsibilities
- Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient
- direct contact.
- Provides timely response to patient's inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
- Provides pricing, availability, and schedules information within established guidelines.
- Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
- Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient's condition.
- Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
- Ensures that good patient's relations are maintained and patient's claims and complaints are resolved fairly and effectively.

Qualifications:
- Passion for customer service
- Call Center experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience entering data into databases (ex: Excel)
- Basic level skill in Microsoft Excel
- Basic level skill in Microsoft Word
- Basic keyboarding skills
- Basic Internet Explorer skills experience

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.